FAQ

  • Do I have to create an account to make a purchase online?

    Yes. You must create an account to make a purchase online.

  • How can I view/update my account details?

    If you have an active account you can log in here where you will be able to see all account activity.

  • I have forgotten my password.

    If, for any reason, you have forgotten your password please visit this page.

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Dehumidifiers

  • What warranty do I get with a dehumidifier?

    We are so proud and sure of the quality of our products that when you buy a dehumidifier from us we offer you a free 5 year warranty as standard!

  • Can I clean my filters?

    Yes! Standard filters are hand-washable.

  • My powerpac makes a gurgling noise at startup or if I accidently knock it, why?

    This is simply the pump activating in the lower reservoir, because there is no water for it to collect the noise is louder than usual. This is perfectly normal and the sound should only last for 10-15 seconds.

  • Will I need to replace any parts on my dehumidifier?

    The only thing you should need to replace on your dehumidifier is the filters, this should be done every 3 months.

  • Will damp in my home affect my health?

    Yes! Excess moisture can cause damp and mold, which produces allergens (something that causes allergies). These can be harmful to everyone but especially to babies, children, elderly people and people that suffer from asthma and have skin problems.

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Delivery

  • Where is my order?

    Check the status of your order here. Alternatively if you have been waiting over 2 weeks then please contact us on 08456341392.

  • Where do you deliver?

    See a list of places we deliver to here.

  • Do you ship internationally?

    Yes we do, check out our delivery policy here.

  • How will my items be delivered?

    Dehumidifiers: Our current courier for dehumidifiers are DPD.
    Chest Freezers: Our current courier for chest freezers are Panther.
    Accessories: All accessories are delivered through Royal Mail.

  • Do I have to wait in for my delivery?

    Yes, the only things you do not need to wait in for is the delivery of single bought accessories.

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General

  • Do you offer an appliance installation service?

    Yes, we offer installation on Washing Machines and recyclibility on Washing Machines.

  • Do you collect old appliances when delivering new ones?

    Yes we do offer this service. Cost applies.

  • How do I contact Ebac?

    You can contact us through writing, email or telephone. (Contact details can be found at the botom of this page).

  • How much does it cost to call Ebac?

    Local rate applies. (dependent upon network provider)

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Ordering

  • I’ve lost my proof of purchase

    If, for any reason, you have lost your proof of purchase and cannot obtain a copy from the retailer please call us on 08456341392.

  • How do I get a vat receipt for my purchase?

    If you require a VAT recipt please contact us on 08456341392.

  • Can I make a purchase by calling?

    Yes, call 08456341392 to place an order.

  • When can I order by calling?

    Our call centre is open Monday - Friday 8am-5pm.

  • I can’t place my order online, what should I do?

    If you are unable to place an order online, you can call us and order on 08456341392.

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Payment

  • Will I be charged for using my credit card?

    No. Ebac will not charge you for using your credit card when making a purchase on our website.

  • Is it safe to use my credit card?

    Yes. Stripes secure servers protect any information you share with us, including your name, address and your credit card information.

  • What forms of payments do you accept?

    We accept Visa, MasterCard, Switch/Maestro and Visa Debit.

  • Can I use PayPal to pay for my order?

    Yes! You will be offered the option to pay using PayPal at checkout.

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Popular

  • What if the dehumidifier dries the air too much?

    Unless your settings are wildly incorrect, this simply won’t happen. If there is no more moisture there the dehumidifier can’t collect it. Plus, Smart ControlTM eliminates this issue altogether as it constantly monitors conditions against the “ideal” environment.

  • Would I need to run a dehumidifier all the year round?

    Running a dehumidifier from early October until the spring is generally sufficient as more moisture is generated during the winter weather. It's also better to start using your dehumidifier before the winter starts; this reduces the risk of moisture soaking into your walls. If you do start your dehumidifier part way through the winter it is advisable to run it continuously for around 2 weeks to ensure your home is properly dried out.

  • How much water can I expect to take out?

    90% of homes can produce 3- 5 pints per day, but every home is different. For example, it’s not unusual to find next door neighbours in almost identical homes with the same family size producing different amounts of moisture. There’s no hard and fast rule about how much moisture to take out, but you will soon know if your dehumidifier is working effectively as condensation will start to disappear and your home will feel much drier and healthier.

     

    There are other unseen benefits too, including a reduction of moisture levels in your furnishings and walls, less mold and fungal spores and fewer house mites - all of which can provoke allergies, and aggregate asthma and arthritis.

     

    You might also find that your laundry dries quicker with a dehumidifier in your home, which is a welcomed benefit in winter or if you live in an apartment that has no outside drying space.

     

    There are other unseen benefits too, including a reduction of moisture levels in your furnishings and walls, less mold and fungal spores and fewer house mites – all of which can provoke allergies.

     

    You might also find that your laundry dries quicker with a dehumidifier in your home, which is a welcome benefit in winter or if you live in an apartment that has no outside drying space.

  • How does a dehumidifier work?

    The way a dehumidifier works is similar way to the way condensation forms on a cold window. A dehumidifier contains a compact refrigeration system which makes it the coldest place in the house. Air is drawn into the cold dehumidifier where any moisture in the air condenses on the hydrophilic coils and is collected on the easy pour container.

  • Where does the water come from?

    The list is virtually endless; running a shower or bath, boiling a kettle, cooking a meal, doing the dishes and drying laundry all increase the level of moisture in your home. Even something as simple as breathing, the weather and climate can add to the problem creating condensation and damp

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Returns

  • What is your return policy?

    Read our returns policy here.

  • How can I return my item?

    If you are not 100% satisfied with your purchase, you can return it for free within 30 days. Simply contact us in writing, email or telephone to organise a return.

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  • How do I apply a discount code?

    You can apply any discount codes at the checkout stage.

  • Do you price match?

    Yes we do price match, call our call centre on 08456341392 for further details.

  • Do you offer a money back guarantee?

    Yes, we offer a 30 day money back guarantee on all products.

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Warranties

  • When does my guarantee start?

    If you buy directly from us your warranty is registered straight away and begins from the day you receive your item. If you do not buy directly from us, your warranty will begin as soon as you have registered.

  • Do I get a warranty?

    Yes, all products come with a standard warranty. The length of the warranty will depend upon the product.

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Washing Machines

  • What is the difference between the different energy ratings?

    There are generally 3 types of energy ratings from A+ to A+++. A+++ is up to 28% more efficient than an A++, that is 24% more efficient than a A.

  • What size drum do I need?

    Choosing the right drum size can save you time and money by reducing the amount of wash loads, energy and water used each week. As a guide a 6Kg machine is suitable for 2 people, a 7Kg machine is suitable for 2-3 people, a 8Kg machine is suitable for 3-4 people and a 9Kg machine is suitable for 4-5 people.

  • Does the warranty cover parts and labour?

    Yes, our warranty is comprehensive and covers both parts and labour. Dont forget to register it and full terms and conditions can be found at www.ebac.com/warranty

  • Which wash cycle temperatures does the dual fill work on?

    Dual fill has been designed to work across all low and high temperatures as it mixes both hot and cold water to achieve the desired result.

  • Do I need any special plumbing to use dual fill?

    No, all you need is a hot and cold water feed for the washing machine to be installed on to.

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E-Series

  • What is the maximum temperature?

    Our E-Series machines all offer a maximum temperature of 90ºC.

  • Can I lock the control panel?

    Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

  • Does the machine come with a digital inverter motor?

    No, a standard motor only is used in this range.

  • Can you pause the machine once the wash has started?

    Yes, our E-Series machines has a pause function.

  • Does your washing machine have an extra rinse option?

    Yes, our E-Series machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.

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F-Series

  • What is the maximum temperature?

    Our F-Series machines all offer a maximum temperature of 90ºC.

  • Can I lock the control panel?

    Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

  • Does the machine come with a digital inverter motor?

    Yes, only on A+++ energy rating options. A++ models use a standard motor.

  • Can you pause the machine once the wash has started?

    Yes, our F-Series machines has a pause function.

  • Does your washing machine have an extra rinse option?

    Yes, our F-Series machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.

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S-Series

  • What is the maximum temperature?

    Our S-Series machines all offer a maximum temperature of 90ºC.

  • Can I lock the control panel?

    Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

  • Does the machine come with a digital inverter motor?

    Yes, on all models.

  • Can you pause the machine once the wash has started?

    Yes, our S-Series machines has a pause function.

  • Does your washing machine have an extra rinse option?

    Yes, our S-Series machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.

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