Once you’ve purchased an Ebac washing machine, the experience doesn’t stop there.

We pride ourselves on the quality and reliability of our products, but also recognise that from time to time additional support might be needed. Our industry leading aftercare service has been designed to make this as efficient and straightforward as possible, with no third parties involved. Dealing directly with our customer care team based in County Durham, we are able to run your machine through a diagnostic system to identify a fault over the phone.

If an engineer visit is required, you will receive a call from your local Ebac Service Engineer within 24 hours to arrange a visit that suits you within the next 72 hours.

All Ebac Service Engineers are trained by us to ensure they know how to solve any problem that they might encounter. With a high first time fix rate of 99%, we make sure our engineers are provided with the appropriate spares – so that they can make sure you are never without your washing machine for long!