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Which?
Get dehumidifier testing
very wrong

John Elliott MBE DL

responds to the Which test
on the Ebac dehumidifiers

Which?

don’t understand control systems
& how important they are

Which? Don’t know this.

How much water should you
be extracting from your
home every day.

Which? Don’t value an easy to use water container

Which? Rate Desiccant dehumidifiers highly

But are they right for UK
applications?

Which?
Get dehumidifier testing
very wrong

Which?

don’t understand control systems
& how important they are

John Elliott MBE DL

responds to the Which test
on the Ebac dehumidifiers

Which? Don’t know this.

How much water should you
be extracting from your
home every day.

Which? Don’t value an easy to use water container

Which? Rate Desiccant dehumidifiers highly

But are they right for UK
applications?

EBAC OPEN LETTER
Read our latest communication to Which
addressing all the concerns to decide for yourself!

Having the right
control system is vital

Unfortunately, Which?
practically ignore this point.

EBAC OPEN LETTER
Read our latest communication to Which
addressing all the concerns to decide for yourself!

Having the right
control system is vital

Unfortunately, Which?
practically ignore this point.

Over the past 4 years, Ebac has had an ongoing dispute with Which.

We very much agree with the principals of Which? - to look after consumers needs and ensure they purchase great products. That’s been the ethos of Ebac since our formation nearly 50 years ago. Which? continually score Ebac dehumidifiers poorly. Wanted to understand why. If we had to make changes to our products to make them better – we would.

Ebac spend thousands of hours designing our products to be the best you can buy - so we were surprised to see such low scores. But we are open to change. If we need to improve things – we will but before we do that we need to understand the real issues.

Ebac has sold over 1 million dehumidifiers and over 99% of customers say that we solve their problem by removing between 1 and 2 litres of water per day. In normal domestic conditions - this is the optimal amount of water you need to remove every day during winter. Ebac’s Smart Control has been specifically designed to do remove the optimal amount of water to eliminate damp and condensation – without removing too much and wasting energy.

Which? base the majority of their test score weighting on the absolute amount of water a dehumidifier can extract. The more water the dehumidifier takes out – the higher Which? Score a dehumidifier. This is simply the wrong methodology. In UK homes, you do not need to remove 5 litres of water from your house every day – it’s a complete waste of money.

Despite discussing this with Which? over many years and showing them evidence that proves their methodology is wrong. They refused to change their test. As a result, Ebac’s dehumidifiers are rated lower than other brands that simply waste money and energy.

To us this seems grossly unfair. Removing the correct amount of water and minimising running costs and environmental impact is being penalised in favour of encouraging huge waste.

Please watch our video below for further information. But please do not be put off by Ebac’s low Which? Scores, we have a 4.8/5 rating on Trust Pilot and have sold over 1 million dehumidifiers.

Over the past 4 years, Ebac has had an ongoing dispute with Which.

We very much agree with the principals of Which? - to look after consumers needs and ensure they purchase great products. That’s been the ethos of Ebac since our formation nearly 50 years ago. Which? continually score Ebac dehumidifiers poorly. Wanted to understand why. If we had to make changes to our products to make them better – we would.

Ebac spend thousands of hours designing our products to be the best you can buy - so we were surprised to see such low scores. But we are open to change. If we need to improve things – we will but before we do that we need to understand the real issues.

Ebac has sold over 1 million dehumidifiers and over 99% of customers say that we solve their problem by removing between 1 and 2 litres of water per day. In normal domestic conditions - this is the optimal amount of water you need to remove every day during winter. Ebac’s Smart Control has been specifically designed to do remove the optimal amount of water to eliminate damp and condensation – without removing too much and wasting energy.

Which? base the majority of their test score weighting on the absolute amount of water a dehumidifier can extract. The more water the dehumidifier takes out – the higher Which? Score a dehumidifier. This is simply the wrong methodology. In UK homes, you do not need to remove 5 litres of water from your house every day – it’s a complete waste of money.

Despite discussing this with Which? over many years and showing them evidence that proves their methodology is wrong. They refused to change their test. As a result, Ebac’s dehumidifiers are rated lower than other brands that simply waste money and energy.

To us this seems grossly unfair. Removing the correct amount of water and minimising running costs and environmental impact is being penalised in favour of encouraging huge waste.

Please watch our video below for further information. But please do not be put off by Ebac’s low Which? Scores, we have a 4.8/5 rating on Trust Pilot and have sold over 1 million dehumidifiers.

The best water container in the world that
Which? ignore in their dehumidifier tests

Water is heavy, it’s important to get a good water container
Auto Switch off when the container is full
Comfortable handle
Completely enclosed so there is no spillage
Balance to allow easy pouring

The best water container in the world that Which? ignore in their dehumidifier tests

Water is heavy, it’s important to get a good water container

Auto Switch off when the container is full

Comfortable handle

Completely enclosed so there is no spillage

Balance to allow easy pouring

The best water container in the world that Which? ignore in their dehumidifier tests

Water is heavy, it’s important to get a good water container

Auto Switch off when the container is full

Comfortable handle

Completely enclosed so there is no spillage

Balance to allow easy pouring

8 Amazing Ebac Features
that Which? missed in their
dehumidifier tests

Smart Control
Lowest running costs
Most efficient
Best reliability
Lowest CO2 consumption
Best water container available
Intelligent Defrost
Automatic control

8 Amazing Ebac Features
that Which? missed in their
dehumidifier tests

Smart Control
Lowest running costs
Most efficient
Best reliability
Lowest CO2 consumption
Best water container available
Intelligent Defrost
Automatic control

8 Amazing Ebac Features
that Which? missed in their
dehumidifier tests

Smart Control
Lowest running costs
Most efficient
Best reliability
Lowest CO2 consumption
Best water container available
Intelligent Defrost
Automatic control

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