Delivery Policy

Christmas Delivery Times

Free Pre Christmas Delivery if you order before 12pm on 21st December 2017. Free Pre New Year Delivery if you order before 12pm on 27th and 28th December 2017. Any orders placed after this will be dispatched from 3rd January 2018 onwards.

Current Dehumidifier Delivery Offers

Free Next Working Day delivery for orders placed before 12pm Monday to Thursday and before 10am on Fridays. Any orders placed after this time will be dispatched the following working day.

(Any accessories ordered with a Dehumidifier will be shipped together free of charge).

Delivery Information:

Notifications:

You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email.

If your chosen delivery method includes a courier service, you’ll receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).

Tracking:

If your chosen delivery method includes a courier service, you’ll receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.

Please Note: A tracking service is not available for Royal Mail when distributing accessories only.

Courier:

Dehumidifiers: Our current courier is DPD, for further information on our chosen courier you can visit DPD’s website.

If you’d like to contact DPD with a query about your delivery, you can contact them using the details listed on the DPD website or by following the tracking link and using the contact information on the DPD tracking facility.

Current Accessories Delivery Offers:

If accessories are ordered separately they will be dispatched via Royal Mail, these orders will reach you within 10-14 days. This service is chargeable and has no tracking facility available.

Chest Freezers:

Standard delivery cost is dependent on postcode - £46.80 England and Wales, £58.80 Lower Scotland and £82.80 Highlands. Delivery cost is on a per unit basis. Delivery could take up to 10 days. You will be advised of this at the point of purchase via your postcode details.

Washing Machines:

Washing Machine deliveries may be subject to a charge dependent on your postcode and are only available via our selected Northern retailers. Delivery times and charges will be confirmed at the point of sale by your retailer. Deliveries outside of the retailer locations are subject to the retailer’s discretion.

Order Collection:

You can arrange to collect any Ebac Direct order, please note you must contact Ebac Customer Services before arriving to collect your order.

Address for collection:

Ebac Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ

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