Delivery Policy

Delivery Policy

Current Dehumidifier Delivery Offers:

Free Next Working Day delivery for orders placed before 12pm Monday to Thursday and before 10am on Fridays. Any orders placed after this time will be dispatched the following working day.

Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.

(Any accessories ordered with a Dehumidifier will be shipped together free of charge).

Current Washing Machine Delivery Offers:

Free delivery within 7 working days. Once your order has been processed, our customer service team will be in touch to confirm your delivery date.

Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.

Delivery Information:

Notifications:

You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email.
If your chosen delivery method includes a courier service, you’ll receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).

Tracking:

If your chosen delivery method includes a courier service, you’ll receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.

Please Note: A tracking service is not available for Royal Mail when distributing accessories only.

Courier:

Dehumidifiers: Our current courier is DPD, for further information on our chosen courier you can visit DPD’s website.

If you’d like to contact DPD with a query about your delivery, you can contact them using the details listed on the DPD website or by following the tracking link and using the contact information on the DPD tracking facility.

Current Accessories Delivery Offers:

If accessories are ordered separately they will be dispatched via Royal Mail, these orders will reach you within 10-14 days. This service is chargeable and has no tracking facility available.

Order Collection:

You can arrange to collect any Ebac Direct order, please note you must contact Ebac Customer Services before arriving to collect your order.

Address for collection:

Ebac Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ