Christmas Delivery Times:
Washing Machines – Order before 12pm Monday 16th December 2019 for Pre-Christmas delivery.
Dehumidifiers – Order before 12pm Monday 23rd December 2019 for Pre-Christmas delivery.
Dehumidifier Accessories – Order before 12pm Thursday 19th December 2019 for Pre-Christmas delivery.
Current Dehumidifier Delivery Offers:
Next Working Day delivery for orders placed before 12pm Monday to Thursday and before 10am on Fridays. Any orders placed after this time will be dispatched the following working day. Delivery cost is £3.95.
Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.
Current Washing Machine Delivery Offers:
Free delivery within 7 working days. Once your order has been processed, our customer service team will be in touch to confirm your delivery date. Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.
Our deliveries are strictly to premises at entrance level, i.e. ground floor. Any variations to this function for example where the delivery is to be made to an upper address in a block of flats will only be completed where there is full access to a lift.
You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email.
If your chosen delivery method includes a courier service, you’ll receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).
If your chosen delivery method includes a courier service, you’ll receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.
Please Note: A tracking service is not available for Royal Mail when distributing accessories only.
Dehumidifiers: Our current courier is DPD, for further information on our chosen courier you can visit DPD’s website.
If you’d like to contact DPD with a query about your delivery, you can contact them using the details listed on the DPD website or by following the tracking link and using the contact information on the DPD tracking facility.
Current Accessories Delivery Offers:
If accessories are ordered separately they will be dispatched via Royal Mail, these orders will reach you within 10-14 days. This service is chargeable and has no tracking facility available.
You can arrange to collect any Ebac Direct order, please note you must contact Ebac Customer Services before arriving to collect your order.
Address for collection:
Aycliffe Industrial Park