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Due to the current situation globally with COVID-19

We are currently unable to offer Disposal or Installation services.
All washing machine deliveries will be over threshold, garage, outbuilding or doorstep delivery only.

Washing Machine Delivery
We offer Free Mainland UK delivery within 7 working days. You will select your delivery date at checkout. Our expert
team will delivery your Washing Machine between the hours of 7am and 7pm on your chosen date. A member of our
team will contact you the day before to confirm the exact delivery time.

Installation – If you have selected the installation option – our team will install your new washing machine when it’s
delivered. Please ensure there is easy access to your kitchen or utility room and enough space for your new washing
machine to fit. Ensure your old machine is out of the way before we arrive and if you have selected our disposal service,
ensure the old machine is disconnected and drained. You’ll need to have a plug socket within 1 metre of where your
new washing machine will be located. Please ensure you have a cold-water supply and waste hose connector nearby, If
you have ordered a Hot Fill machine you also need to ensure you have a hot water supply with a washing machine
connector too. Our team will remove all packaging that comes with your new washing machine.

Disposal – If you have selected the disposal option – please ensure your old machine is disconnected from the water
supply and is also disconnected from the electricity supply. Drain the machine by placing the water hose in a basin and
gently tip the machine from side to side to remove any excess water from spilling as the machine is removed from your
home. Our team will remove your old machine from your home and it will be recycled.

Exclusions apply to the 7 day free delivery. Some postcode areas maybe subject to a surcharge you will be advised of
this at the point of purchase via your postcode details before you checkout. There will be no dispatches or deliveries on
a Bank Holiday – orders will be dispatched the next working day. Our deliveries are strictly to premises at entrance level,
i.e. ground floor. Any variations to this function for example where the delivery is to be made to an upper address in a
block of flats will only be completed where there is full access to a lift. You’ll receive notification of placing your order,
this will detail your expected delivery date. We’ll keep you updated throughout the process via email.

Dehumidifier Delivery

We offer Next Working Day delivery for orders placed before 12pm Monday to Thursday and before 10am on Fridays.
Any orders placed after this time will be dispatched the following working day. Delivery cost is £3.95.
Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of
purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be
dispatched the next working day.

Click & Collect
You can arrange to collect any Ebac purchase direct from our Factory Shop. Please contact Ebac Customer Services
before arriving to collect your order. You can contact them by telephone on 01388 605 061 or by email at

Click & Collect Address:
Ebac Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham

If accessories are ordered separately they will be dispatched via Royal Mail, these orders will reach you within 10-14
days. This service is chargeable and has no tracking facility available.

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