Delivery policy

Delivery Information:

Delivery is only available to the UK mainland for washing machines, and the UK mainland plus the Isle of Man and Isle of Wight for dehumidifiers. We are unfortunately unable to deliver to all offshore isles including but not limited to Northern Ireland, Channel Islands, Scottish Isles, Shetland and Orkney.

While we are not able to offer direct delivery to these areas, we are striving to increase our retailer presence, please check our store locator to find your nearest retailer.

You can arrange to collect any Ebac order from our Factory Shop in Newton Aycliffe, County Durham. Please contact Ebac Customer Services on 0345 805 0000 to place your order. Please note, that installation and disposal are not available for click-and-collect orders.

There will be no dispatches or deliveries on UK public or bank holidays – orders will be dispatched the next working day.

Dehumidifier Delivery:

Next-day dehumidifier delivery is available to the UK Mainland and is charged at £9.99. Orders placed before 10 am Monday to Friday will be dispatched the following working day unless a specific date is selected.

Standard delivery is available to postcodes in the Isle of Wight and the Isle of Man.

Our current courier for dehumidifiers is DPD. If you’d like to contact DPD with a query about your delivery, you can contact them using the details listed on the DPD website or by following the tracking link and using the contact information on the DPD tracking facility.

Washing Machine Delivery:

Delivery is only available to the UK mainland and is charged at £15.00 per item.

Washing machine delivery dates are not guaranteed. The delivery date selected during checkout is a preferred date only. Arrow XL, our approved logistics provider will make contact once they have received the washing machine to confirm a convenient delivery date and time after purchase.

A person over the age of 18 is required to sign for the delivery, if are any issues or damages found during delivery, this must be written and signed on the delivery note and given to the delivery driver.

If you have selected installation please be aware that the necessary water and electricity connections are available (hot and cold for hot fill models), and any old machines are uninstalled and cleared from the area. If this is not complete, we will not be able to install your washing machine.

Please note, washing machine disconnection will not be possible if the connection is a hard wired connection.

Please note, installation includes the connection of water and waste pipes to existing outlets only. If additional plumbing work is required, this must be completed prior to delivery.