Warranty

Register My Warranty

Warranties and Activation

1, 2 or 5-year parts and labour warranty included on Dehumidifiers

All Ebac dehumidifiers come with a free 1, 2 or 5-year guarantee as standard which covers parts and labour against faults and manufacture when used in general domestic use. To find out about extended warranties which are available at a supplement please visit our website ebac.com for further details.

Warranty and extended warranties are applicable to any purchases made in mainland UK only.

7-year parts and labour warranty included on Washing Machines

All Ebac washing machines come with a free 7-year guarantee as standard which covers parts and labour against faults and manufacture when used in general domestic use.

Warranty and extended warranties are applicable to any purchases made in mainland UK only.

To activate your warranty, please register your unit as detailed below:

Enter your details on the Warranty page of the ebac.com website and we can then process your information or complete and return the Warranty slip in your user manual.

An email will be forwarded to you to confirm the warranty has been registered. It is essential that you keep your proof of purchase safe as you may be required to provide a copy of this if requested.

Terms and Conditions for Warranty (Dehumidifiers)

You have 28 days from your purchase date to register your warranty. Please allow up to 60 days for your confirmation email to arrive before contacting us.

The unit that you have purchased is of excellent quality and construction. However, we will repair, free of charge, any defects in material or workmanship during the warranty period. Subject to the terms and conditions. (The product purchased denotes the length of the standard warranty).

1. The Ebac Product Guarantee

These warranties are only available when having purchased an Ebac dehumidifier. This excludes units sold as part of contract developments, auctions or rental agreements.

Covers items that are returned for repair in the original packaging or should this not be available packaging of a similar quality/structure. Ebac cannot be responsible for damages to any units returned via a courier that is not correctly packaged ie polythene wrapped.

Is non-transferable and in the event of a change of ownership will not be valid unless Ebac has provided its written approval on official company letter headed paper.

Requires proof of purchase with application and for the redemption of services under the guarantee.

Is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.

2. Duration

The Ebac Product Guarantee is effective from the purchase date. Our standard 1, 2 or 5 year Guarantees are available on all dehumidifiers appliances

3. Services

In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Ebac agrees to bear the cost of repair including transport, parts and labour. Any parts replaced during repair become the property of Ebac.

If in the opinion of Ebac a unit is beyond economic repair, Ebac reserves the right at its sole discretion to provide customers with a new unit of equivalent specification. If Ebac replaces the unit the remaining warranty period is transferred to the replacement item.

4. Exclusions

Ebac will not bear costs for repairs where the unit breakdown is due to the following:

Non-compliance with safety regulations and warnings given in the operating instructions.

Faults caused by the user through operating errors or lack of care and maintenance.

Misuse or neglect of the unit

Non-domestic or commercial use.

Intentional damage by the owner or third parties.

Faulty repairs or repairs carried out by parties other than Ebac.

External influences (e.g. weather, or transit damage if correct packaging has not been used)

Replacement parts subject to wear and tear e.g. filters.

Visual blemishes such as marks and dents.

Use of non-approved accessories, care products or spare parts.

Damage to accessories.

Accidental damage.

Ebac will only bear repair costs carried out by Ebac’s service technicians. If during a service repair, no fault can be found for which Ebac is responsible according to this Warranty, customers will be invoiced for administration, transport and labour costs of 60 minutes.

5. Liability

Ebac shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Ebac are not allowed to exclude by law such as death resulting from negligence by Ebac or damage incurred as a result of fraud or fraudulent misrepresentation by Ebac.

6. Contact

For queries relating to warranty and guarantee or service please visit our contact us page.

To activate your warranty, please register your appliance as detailed below:

1. Enter your details on the Warranty page of the ebac.com website and we can then process your information or complete and return the Warranty slip in your user manual.

An email will be forwarded to you within 60 days outlining this warranty. It is essential that you keep your proof of purchase safe as you will be required to show this to a technician should a need for a visit occur.

Terms and Conditions for Warranty (Dehumidifiers)

You have 28 days from your purchase date to register your warranty. Please allow up to 60 days for your confirmation email to arrive before contacting us.

The unit that you have purchased is of excellent quality and construction. However, we will repair, free of charge, any defects in material or workmanship during the warranty period. Subject to the terms and conditions. (The product purchased denotes the length of the standard warranty).

1. The Ebac Product Guarantee

These warranties are only available when having purchased an Ebac dehumidifier. This excludes units sold as part of contract developments, auctions or rental agreements.

Covers items that are returned for repair in the original packaging or should this not be available packaging of a similar quality/structure. Ebac cannot be responsible for damages to any units returned via a courier that is not correctly packaged ie polythene wrapped.

Is non-transferable and in the event of a change of ownership will not be valid unless Ebac has provided its written approval on official company letter headed paper.

Requires proof of purchase with application and for the redemption of services under the guarantee.

Is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.

2. Duration

The Ebac Product Guarantee is effective from the purchase date. Our standard 1, 2 or 5 year Guarantees are available on all dehumidifiers appliances

3. Services

In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Ebac agrees to bear the cost of repair including transport, parts and labour. Any parts replaced during repair become the property of Ebac.

If in the opinion of Ebac a unit is beyond economic repair, Ebac reserves the right at its sole discretion to provide customers with a new unit of equivalent specification. If Ebac replaces the unit the remaining warranty period is transferred to the replacement item.

4. Exclusions

Ebac will not bear costs for repairs where the unit breakdown is due to the following:

Non-compliance with safety regulations and warnings given in the operating instructions.

Faults caused by the user through operating errors or lack of care and maintenance.

Misuse or neglect of the unit

Non-domestic or commercial use.

Intentional damage by the owner or third parties.

Faulty repairs or repairs carried out by parties other than Ebac.

External influences (e.g. weather, or transit damage if correct packaging has not been used)

Replacement parts subject to wear and tear e.g. filters.

Visual blemishes such as marks and dents.

Use of non-approved accessories, care products or spare parts.

Damage to accessories.

Accidental damage.

Ebac will only bear repair costs carried out by Ebac’s service technicians. If during a service repair, no fault can be found for which Ebac is responsible according to this Warranty, customers will be invoiced for administration, transport and labour costs of 60 minutes.

5. Liability

Ebac shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Ebac are not allowed to exclude by law such as death resulting from negligence by Ebac or damage incurred as a result of fraud or fraudulent misrepresentation by Ebac.

6. Contact

For queries relating to warranty and guarantee or service please visit our contact us page.

To activate your warranty, please register your appliance as detailed below:

1. Enter your details on the Warranty page of the ebac.com website and we can then process your information or complete and return the Warranty slip in your user manual.

An email will be forwarded to you within 60 days outlining this warranty. It is essential that you keep your proof of purchase safe as you will be required to show this to a technician should a need for a visit occur.