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Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Telephone Feedback Survey

Thank you for choosing to take part in our telephone feedback survey. We are trying to understand consumers better in order to improve our products and services.

To ensure you are eligible for the survey, please fill out the below questions. If you are eligible, we will be in touch. Please fill in the form below and let us know the best time to call you. Your Amazon £25 Gift Voucher will be sent to you within 48 hours of completing the survey.

We will only use the information you provide us with below to contact you as requested. The information you provide for the survey will be used solely for research within Ebac. For more information please read our privacy policy.

Ebac Telephone Survey - Nov 2020

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  • To ensure you are eligible for the survey, please fill out the below questions.

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Request a Callback

We will only use the information you provide us with below to contact you as requested. For more information please read our privacy policy.

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  • Please provide us with your email address so in the case we are unable to contact you via telephone we can email you to arrange a suitable time to call you back.

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Delivery Policy

Current Washing Machine Delivery Offers:

Delivery within 9 working days, choose your preferred delivery date at checkout. If we are unable to offer your preferred delivery date, our customer services team will be in touch. Delivery cost is £15.00.

Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.

Our deliveries are strictly to premises at entrance level, i.e. ground floor. Any variations to this function for example where the delivery is to be made to an upper address in a block of flats will only be completed where there is full access to a lift.

Due to the current situation with COVID-19, we are currently unable to offer disposal services.

Current Dehumidifier Delivery Offers:

Next Working Day delivery for orders placed before 12pm Monday to Thursday and before 10am on Fridays. Any orders placed after this time will be dispatched the following working day. Next day delivery cost is £7.99. For 3-4 day delivery cost is £4.99.

Exclusions apply – some postcode areas maybe subject to a surcharge. You will be advised of this at the point of purchase via your postcode details. There will be no dispatches or deliveries on a Bank Holiday – orders will be dispatched the next working day.

Delivery Information:

Notifications:

You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email.
If your chosen delivery method includes a courier service, you’ll receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).

Tracking:

If your chosen delivery method includes a courier service, you’ll receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.

Please Note: A tracking service is not available for Royal Mail when distributing accessories only.

Courier:

Dehumidifiers: Our current courier is DPD, for further information on our chosen courier you can visit DPD’s website.

If you’d like to contact DPD with a query about your delivery, you can contact them using the details listed on the DPD website or by following the tracking link and using the contact information on the DPD tracking facility.

Current Accessories Delivery Offers:

If accessories are ordered separately they will be dispatched via your chosen courier: DPD Next Day: £7.99, Royal Mail First Class: £5.99 and Royal Mail Second Class: £4.99 (please allow up to 14 days delivery for second class).

Order Collection:

You can arrange to collect any Ebac Direct order, please note you must contact Ebac Customer Services before arriving to collect your order.

Address for collection:

Ebac Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Terms and Conditions for The Sale of Goods and supply of services

This document (together with any other documents referred to in it) contain(s) the terms and conditions (Terms) on which Ebac Limited supplies to you any of the Goods(as defined below) and/or Services (as defined below)listed, from time to time, on our website at www.ebac.com or otherwise made known to you. We may operate other websites in the future and, unless expressly stated otherwise, these Terms will apply to all Goods and/or Services listed on any such website and “Website” shall be construed accordingly. These Terms only apply if you are entering into a Contract (as defined below) with us as a business customer. If you are a consumer customer, these Terms do not apply to you. Consumer customers must refer to our consumer terms and conditions, available at www.ebac.com/terms-and-conditions. Please read these Terms carefully before ordering any Goods and/or Services from us.These Terms will apply to any Contract (as defined below) between us for the sale of Goods and/or supply of Services to you. Please read these Terms carefully and make sure that you understand them, before ordering any Goods and/or Services from us. By placing any orders for Goods and/or Services with us, you are deemed to have accepted these Terms. If you refuse to accept these Terms, you will not be able to order any Goods and/or Services from us. You should print or save a copy of these Terms and retain them for future reference.

We may amend these Terms from time to time as set out below. Every time you wish to order Goods and/or Services from us, please check these Terms to ensure you understand the terms which will apply at that time.

1. DEFINITIONS

‘Business Day’ means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

‘Contract’ means a contract for the sale of Goods and/or Services made by or on behalf of the Vendor with a Purchaser.

‘Force Majeure Event’has the meaning given to it at clause 17.1 of these Terms.
‘Goods’ means any or all of the goods or materials which from time to time the Vendor contracts to supply to the Purchaser.

‘Order’ means the Purchaser’s order for the Goods and/or Services, either by telephone, email or fax.

‘Purchaser’ means the person, firm, company or other corporation who places an order with the Vendor or otherwise agrees to buy from the Vendor any of the Goods.

‘Replaced Goods’ means any goods that are intended to be replaced by the Goods.

‘Services’ means the repair services, as set out in the Order, which from time to time the Vendor contracts to supply to the Purchaser.

‘Vendor’ means Ebac Limited (registered company number 01089991) whose registered office is at Ketton Way, Aycliffe Industrial Park, Co Durham DL5 6SQ and any
subsidiary of the Vendor by which the Goods are sold.

2. CONTRACT FORMATION AND APPLICATION

2.1 These Terms shall apply to all Contracts, whether written, oral or implied for the sale of Goods and/or the supply of Services by the Vendor to the exclusion of any other terms that the Purchaser seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 Any quotation in whatever form given to the Purchaser by the Vendor is given subject to these Terms and does not constitute an offer to sell. The validity of any quotation issued by the Vendor shall expire 30 (thirty) days after the date of its issue unless otherwise stated by the Vendor in writing.

2.3 The Order constitutes an offer by the Purchaser to purchase the Goods and/or Services in accordance with these Terms. The Purchaser is responsible for ensuring that the terms of the Order are complete and accurate.

2.4 The Order shall only be deemed to be accepted when the Vendor delivers the Goods or supplies the Services to the Purchaser, at which point the Contract shall come into existence.

3. PRICES

3.1 Subject to anything to the contrary contained in any quotation issued by the Vendor, prices for:

3.1.1 the Goods are:

3.1.1.1 in relation to Orders placed through the Website(if applicable), as quoted on the Website at the time the relevant Order is submitted; and

3.1.1.2 in relation to all other Orders, as referred to in the Vendors’ current price list as at the date of the relevant Order; and

3.1.2 the Services are charged on a “carriage cost”, “labour cost” and/or “components cost” basis, as set out in the relevant Contract.

3.2 Unless otherwise stated, all prices are exclusive of value added tax and any other similar tax or duty relating to the manufacture, transportation, export, import, sale or delivery of the Goods and/or Services, which shall be payable by the Purchaser in addition to the price of the Goods and/or Services. The Vendor reserves the right to alter any of its prices at any time without notice to the Purchaser.

3.3 The Purchaser shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Vendor may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Purchaser against any amount payable by the Vendor to the Purchaser.

3.4 Unless otherwise expressly stated in writing by the Vendor, prices quoted are exclusive of carriage,handling and any insurance charges, which shall be invoiced to, and payable by, the Purchaser.

3.5 Unless otherwise expressly stated in writing by the Vendor, all prices payable must be settled in sterling (£) but if the Vendor agrees in writing to accept foreign currency and does not specify an exchange rate the exchange rate will be that of The Bank of England as at the close of business on the business day preceding the day on which the Vendor accepts the Purchaser’s Order.

4. PAYMENT

4.1 Subject to clause 4.5 below, or where different payment terms have been agreed by the Vendor during the account opening process, the Purchaser shall pay the Vendor in full and in cleared funds for the Goods and/or Services under a Contract within 30 (thirty) days of the date of the Vendor’s relevant invoice or as otherwise agreed by the parties in writing. Payment shall be made to the bank account nominated in writing by the Vendor.

4.2 Time of payment is of the essence of a Contract and the Vendor reserves the right to suspend the provision of Goods and/or Services to the Purchaser where any amounts are overdue under any Contract until all such amounts have been paid in full and in accordance with clause 4.1 above.

4.3 If the Purchaser fails to pay any amount due to the Vendor under any Contract on the due date, then the Vendor may charge:

4.3.1 interest on the amount due on a day to day basis at the rate of 2% per month above The Bank of England’s base rate from time to time from the due date until the date of actual payment, whether before or after judgment; and/or

4.3.2 the costs of recovery of the amount due incurred by any third party collection agency on behalf of the Vendor; and/or

4.3.3 the costs of all legal costs incurred by the Vendor in recovering the amount due.

4.4 If in the Vendors’opinion, the Purchaser’s credit worthiness deteriorates to an unacceptable level before delivery of the Goods and/or provision of the Services, the Vendor may require payment in full or in part of the price of the Goods and/or Services prior to delivery or supply, or the provision of security for payment by the Purchaser in such form as is acceptable to the Vendor.

4.5 The Vendor may, but is under no obligation to, agree to extended payment terms in respect of the Purchaser’s payment for the Goods (Extended Payment Terms). Such Extended Payment Terms may be over a 12 (twelve) month, 18 (Eighteen) month or 24 (Twenty Four) month period and shall be confirmed within the Vendor’s credit application form.

4.6 Where, in accordance with clause 4.5 above, the Vendor agrees to the Purchaser having Extended Payment Terms for the Goods, interest shall be payable by the Purchaser at the rate of 10% per annum on reducing balance owed, which shall accrue on a monthly basis. The Purchaser shall pay the interest each month together with the monthly payment for the Goods and/or Services.

4.7 All payments to be paid under and in accordance with this clause 4 are conditional on the Purchaser first providing a director’s guarantee in favour of the Vendor on and subject to the terms set out in the Vendor’s credit application form.

4.7.1 by giving a guarantee, the director promises that the Purchaser will fulfil its obligations and that the director will do so if the Purchaser does not.

4.7.2 if the director does not have sufficient assets to cover the debt, the director may be made bankrupt. In addition to the effect on the director’s credit rating and the difficulty of obtaining financial services, insurance and so on, an undischarged bankrupt may not act as company director without leave of the court.

4.7.3 if a claim is made under the guarantee, the director will be liable to pay the Purchaser’s debt and, if the director does not do so, the Vendor will be able to take the director to court and ultimately enforce a judgment debt against the director’s assets, including the family home.

4.7.4 if several directors give a personal guarantee (or give a single guarantee jointly and severally), the Vendor does not have to take action against all of them but can claim the whole amount from one guarantor.

4.7.5 the Vendor reserves the right to terminate the guarantee in the case the director ceases to be a director of the Purchaser. The director will only be released of future liabilities once the current debt has been repaid and alternative security can be provided in the way of a new directors guarantee for future liabilities the Vendor may extend to the Purchaser.

4.8 If the Vendor has agreed to deliver the Goods, on behalf of the Purchaser, directly to the Purchaser’s end-user customer then the Purchaser shall pay to the Vendor the price of the Goods within 5 (five) Business Days of the Purchaser receiving payment for such Goods from its end-user customer. In any event, the Purchaser shall pay to the Vendor the price of the Goods, in accordance with the provisions of this clause 4, within 30 (thirty) days of the date of the Goods being delivered by the Vendor to the Purchaser’s end-user customer and the provisions of clause 8 shall apply.

5. DELIVERY AND SUPPLY

5.1 The Vendor shall deliver the Goods, or the Purchaser shall collect the Goods from the location set out in the Order or such other location as the parties may agree in writing (Delivery Location) at any time after the Vendor notifies the Purchaser that the Goods are ready.

5.2 Delivery of the Goods shall be completed on the Goods’ delivery to the Delivery Location.

5.3 If the Purchaser fails to accept delivery of, or collect, the Goods within 3 (three) Business Days of the Vendor notifying the Purchaser that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Vendor’s failure to comply with its obligations under the Contract:

5.3.1 The Vendor reserves the right to store the Goods until delivery takes place, and charge the Purchaser for all related costs and expenses (including insurance).

5.4 If 10 (ten) Business Days after the day on which the Vendor notified the Purchaser that the Goods were ready for delivery or collection the Purchaser has not accepted delivery of, or collected, them, the Vendorreserves the right to resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Purchaser for any excess over the price of the Goods or charge the Purchaser for any shortfall below the price of the Goods.

5.5 If the Vendor delivers up to and including 5% more or less than the quantity of Goods ordered the Purchaser may not reject them, but on receipt of notice from the Purchaser that the wrong quantity of Goods was delivered, a pro rata adjustment shall be made to the Order invoice by the Vendor.

5.6 The Vendor may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Purchaser to cancel any other instalment.

5.7 Although given in good faith, delivery times for the Goods specified by the Vendor in its quotation or otherwise are intended as estimates only and are not therefore of the essence of the Contract and/or binding on the Vendor. The Vendor will not be liable to the Purchaser for any loss or damage (direct or indirect) occasioned by its failure (whether as a result of its negligence or otherwise) to deliver the Goods by the date or within the time stated in the Contract and in no case shall delay in delivery be a ground for rejecting the Goods.

5.8 The right to deliver any part or parts of the Goods when they become available is expressly reserved by the Vendor and these Terms shall apply to any such part or parts.

5.9 In the case of an alleged shortage in or damage to the Goods:

5.9.1 the Purchaser agrees to notify the Vendor of any claim in respect thereof verbally within 48 (forty eight) hours and in writing within 14 (fourteen) days of its receiving the Goods together with written evidence in support of such claim in relation to the date of receipt; and

5.9.2 the Purchaser agrees to allow the Vendor a reasonable opportunity (determined solely by the Vendor) to inspect the Goods before any use is made of them or alteration is made and to keep them in good order and store them so as to prevent any damage arising.

5.10 In the event that the Vendor agrees to arrange delivery of the Goods to the Purchaser and the Purchaser does not receive delivery of the Goods at the Delivery Location by the date agreed or specified in any delivery advice note, the Purchaser shall notify the Vendor as soon as reasonably possible and a proof of delivery must be requested within 6 (six) months of the invoice date.

5.11 The Purchaser shall have no claim against the Vendor for shortage, damage or non-delivery unless the requirements as to notification set out in this clause 5 are strictly complied with by the Purchaser.

5.12 The Vendor shall use all reasonable endeavours to meet all or any performance dates for the Services specified to the Purchaser in writing from time to time but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.

6. RISK

Risk of damage to or loss of the Goods shall pass to the Purchaser at the earlier of (a) the time they are despatched from the Vendors’premises (prior to loading) or (b) when the Purchaser takes control of the Goods.

7. CANCELLATION

The Vendor shall be under no obligation whatsoever to accept any cancellation of a Purchaser’s Order once accepted. However, if the Vendor, at its sole discretion, agrees to accept any such cancellation or return, it may levy such reasonable charges as it, in its absolute discretion, sees fit, it being acknowledged and agreed by the parties that such charges shall constitute a genuine pre-estimate of the Vendor’s loss in such circumstances.

8. TITLE

8.1 Title in the Goods shall not pass to the Purchaser until the Vendor has received, in cash or cleared funds, payment in full of the price of the Goods and all other goods agreed to be sold by the Vendor to the Purchaser for which payment is then due and of any other monies due from the Purchaser to the Vendor on any account.

8.2 Until such time as title in the Goods passes to the Purchaser, the Purchaser shall hold the Goods as the Vendors’ fiduciary agent and bailee and shall keep the Goods separately and properly stored, protected, identified and insured as the Vendors’ property.

8.3 Until such time as title in the Goods passes to the Purchaser (and provided the Goods are still in existence), the Vendor shall be entitled at any time to require the Purchaser to deliver up the Goods to the Vendor and the Purchaser shall ensure that, if the Purchaser fails to do so immediately, the Vendor shall have the right to enter upon any premises of the Purchaser or any third party where the Goods are stored or used to enable the Vendor to repossess the Goods.

8.4 The Purchaser shall not be entitled to pledge or in anyway charge by way of security for any indebtedness any of the Goods which remain the property of the Vendor, but if the Purchaser does so all moneys owing by the Purchaser to the Vendor shall (without prejudice to any other right or remedy of the Vendor) become immediately due and payable.

8.5 Until such time as title in the Goods passes to the Purchaser, the Purchaser shall not enter into any binding agreement with any third party which prejudices the assignment or novation of any such agreement to the Vendor.

9. LIABILITY

9.1 Subject to clause 8.2 and 9.6 and compliance with these Terms on the part of the Purchaser, the Vendor agrees to repair or (at the Vendors’sole option) replace any Goods which prove to be of unsatisfactory quality during the relevant warranty period for the Goods (as set out in the Contract). The Vendor reserves the right to decide where repairs are to be carried out.

9.2 Subject to clause 8.2, the Vendors’ total liability shall in no circumstances exceed the cost of the defective, damaged or undelivered Goods determined by reference to the net invoice price charged to the Purchaser.

9.3 Nothing in these Terms shall operate to exclude or restrict the Vendors’ liability for:

9.3.1 death or personal injury resulting from its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

9.3.2 breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

9.3.3 fraud or fraudulent misrepresentation.

9.4 The Vendor shall not be liable to the Purchaserfor:

9.4.1 non-delivery of the Goods or non-performance under the Contract unless the Purchaser notifies the Vendor of its claim relating to such non-delivery or non-performance within 10 (ten) days of the date of the Vendors invoice;

9.4.2 shortages in quantity delivered in excess of those permitted by clause 5.7 unless the Purchaser notifies the Vendor of a claim within 14 (Fourteen) days of receipt of the Goods; or

9.4.3 damage to or loss of all or part of the Goods in transit where the Goods are carried by the Vendors’ own transport or by a carrier on behalf of the Vendor unless the Purchaser notifies the Vendor within 14 (fourteen) days of receipt of the Goods or the scheduled date of delivery, whichever is the earlier.

9.5 In no circumstances, shall the Vendor be liable for any loss or damage suffered by the Purchaser of the following nature howsoever caused and whether foreseeable or contemplatable:

9.5.1 indirect, special or consequential loss, loss of profits, loss of business revenue, loss of goodwill, loss of use, loss of content, loss of anticipated savings; and/or

9.5.2 any claim made against the Purchaser by any third party.

9.6 The Vendors’ prices are determined on the basis of the limits of liability set out in this clause9. In the event that the Purchaser requires the Vendor to accept a higher limit of liability, the

Purchaser shall give written notice of this to the Vendor who will decide, at its sole discretion, whether to accept such liability,provided always that insurance can be obtained against that higher level of liability and providing the cost of such insurance is borne exclusively by the Purchaser.

10. INTELLECTUAL PROPERTY

10.1 References in these Terms to “intellectual property rights” shall mean patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world (Intellectual Property Rights).

10.2 Unless otherwise agreed with the Purchaser in writing, all Intellectual Property Rights in or arising out of or in connection with any Goods or Services shall be owned by the Vendor. In addition, all materials, equipment, documents and other property owned by the Vendor, including all Intellectual Property Rights in them, are the Vendor’s exclusive property.

10.3 To the extent that Goods are to be manufactured in accordance with a bespoke Goods specification, instructions or plans supplied by the Purchaser, the Purchaser shall indemnify the Vendor against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Vendor as a result of orin connection with any claim made against the Vendorfor actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with the Vendor’s use of the bespoke Goods specification,
instructions or plans.

10.4 All Website, design, content, text and graphics belong to the Vendoror its licensors including all Intellectual Property Rights in the Website.

10.5 The Purchaser is not permitted to use the Website in any way that may infringe the Intellectual Property Rights contained in the Website. This means that the Purchaser may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trade marks or copyrighted material without the Vendor’s express permission.

10.6 The Vendor gives no warranty, guarantee or other assurance to the Purchaser that the Goods or Services do not infringe any third party’s Intellectual Property Rights.

11. TERMINATION

11.1 On or at any time after the occurrence of any of the events in clause11.2, the Vendor may:

11.1.1 stop any Goods then in transit to the Delivery Location;

11.1.2 suspend any further deliveries of Goods or supply of Servicesto the Purchaser;

11.1.3 exercise its rights under clause8; and/or

11.1.4 terminate any Contract immediately by giving notice to that effect to the Purchaser.

11.2 The events referred to at clause 11.1 above are:

11.2.1 the Purchaser commits a material breach of any of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within a reasonable period, and in any event within 10 (ten) Business Days, after receipt of notice in writing from the Vendor to do so;

11.2.2 the Purchaser fails to pay any amount due under the Contract on the due date for payment;

11.2.3 the Purchaser suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or the Purchaser admits inability to pay its debts within the meaning of section 123 of the Insolvency Act 1986;

11.2.4 the Purchaser commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or make a proposal for or enter into any compromise or arrangement with its creditors;

11.2.5 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the Purchaser’s winding up;

11.2.6 a creditor or encumbrancer of the Purchaser attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the Purchaser’s assets and such attachment or process is not discharged within 14 (fourteen) days;

11.2.7 an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Purchaser;

11.2.8 the holder of a qualifying charge over the Purchaser’s assets has become entitled to appoint or has appointed an administrative receiver;

11.2.9 a person becomes entitled to appoint a receiver over the Purchaser’s assets or a receiver is appointed over the Purchaser’s assets;

11.2.10 any event occurs, or proceeding is taken, with respect to the Purchaser in any jurisdiction to which the Purchaser is subject that has an effect equivalent or similar to any of the events mentioned in clause 11.2.3 to clause 11.2.9 (inclusive);

11.2.11 the Purchaser suspends, threatens to suspend, ceases or threatens to cease to carry on, all or substantially the whole of its business; or

11.2.12 the Purchaser suffers a deterioration of its financial position to such an extent that in the Vendor’s opinion the Purchaser’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

11.3 On termination of a Contract pursuant to clause 11.1.4 or 17.2, any indebtedness of the Purchaser to the Vendor shall become immediately due and payable and the Vendor is relieved of any further obligation to supply Goods to the Purchaser pursuant to that, or any other, Contract.

12. CATALOGUES, ADVERTISMENTS AND DRAWINGS ETC.

12.1 Whilst the Vendor believes that all (if any) specifications, illustrations, performance data and other information contained in any drawings, catalogues, advertisements and samples are as accurate as reasonably possible, they do not constitute a description of the Goods or Services and shall not be taken to be representations made by the Vendor and are not warranted to be accurate.

12.2 All drawings and other specifications or data provided to the Purchaser by the Vendor must be treated as confidential and should not be disclosed by the Purchaser to any third party or be used by the Purchaser for any purpose other than the installation and operation of the Goods.

13. ALTERATIONS AND MODIFICATIONS TO GOODS

The Vendor may carry out, from time to time and without the need to give notice or incur any liability to the Purchaser, alterations, modifications and/or improvements in construction or design, specification, materials or manner of manufacture of the Goods or supply of the Services.

14. HEALTH AND SAFETY

The Purchaser agrees to review and comply with any information or any revised information whenever supplied by the Vendor (and is deemed to have been given adequate information and to have read and understood it) relating to the use for which the Goods are designed or have been tested or concerning conditions necessary to ensure that they will be safe and without risk to health at all times when they are being set, used, cleaned or maintained by any person at work or when they are being dismantled or disposed of, and the Purchaser undertakes to take such steps as may be specified by the above information to ensure that, as far as reasonably practicable, the Goods will be safe and without risk to health at all times as mentioned above. For these purposes, the Purchaser is deemed to have been given a reasonable opportunity to test and examine the Goods before delivery. For the avoidance of doubt, the Vendor accepts no liability for the Purchaser’s failure to comply with the provisions of this clause 14 and, in any event, the provisions of clause 9 shall apply at all times.

15. DEFACING OF GOODS

The Purchaser shall not deface, tamper with or remove in all or part any identification label trade mark, logo or insignia which may be embossed upon or affixed to the Goods (nor affix any other trade marks, logo or insignia to the Goods) without the prior consent of the Vendor and shall not otherwise deface and/or interfere with, alter or modify any of the Goods.

16. MINIMUM ORDER CHARGE

The Vendor reserves the right to apply a minimum order charge on any Orders for Goods deemed by the Vendor (at its sole discretion) to be too small in value and such minimum order charge will be notified to the Purchaser before such charge is incurred.

17. FORCE MAJEURE

17.1 In this clause 17, ‘Force Majeure Event’ means any circumstance beyond the control of the Vendor including, but not limited to acts of God, fire, explosion, adverse weather conditions, flood, earthquake, terrorism, riot, civil commotion, war, hostilities, strikes, work stoppages, slow-downs or other industrial disputes, accidents, riots or civil disturbances, acts of government, lack of power and delays by suppliers or materials shortages but, for the avoidance of doubt, nothing shall excuse the Purchaser from any payment obligations under the Contract.

17.2 If the Vendor is prevented, hindered or delayed from supplying the Goods and/or Services under the Contract as a result of a Force Majeure Event the Vendor may, at its sole option, and without being liable for any loss or damage suffered by the Purchaser as a result:

17.2.1 suspend deliveries of Goods or performance of the Services or its obligations, generally, under the Contract while the Force Majeure Event continues;

17.2.2 apportion available stocks of Goods between all of its customers if the Vendor has insufficient stocks to meet all customer orders; and

17.2.3 terminate any Contract immediately by giving notice to that effect to the Purchaser.

18. NOTICES

18.1 Any notice required to be served pursuant to these Terms must be in writing and shall be served as follows:

18.1.1 Notices to the Vendor: to its offices at Ketton Way, Aycliffe Industrial Park, Co Durham DL5 6SQ or such other address as it may from time to time notify to the Purchaser;

18.1.2 Notices to the Purchaser: to such address as the Purchaser may notify to the Vendor or, in default of notification, to such address as appears overleaf, or if the Purchaser is a company, at theVendors option, to the Purchasers registered office.

18.2 A notice shall be deemed to have been received: if delivered personally, when left at that party’s address as specified above; if sent by pre-paid first or second class post or other next working day delivery service, at 9.00 am on the second Business Day after.

18.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post.

19. GOVERNING LAW AND JURISDICTION

The construction, validity and performance of the Contract shall be governed by and be interpreted in accordance with English law. The parties irrevocably agree to submit themselves to the exclusive jurisdiction of the English Courts to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

20. INVALIDITY

20.1 The invalidity, illegality or unenforceability of any provision of these Terms shall not affect the other conditions, which shall remain in full force and effect.

20.2 If any of these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provisions were deleted, the provisions in question shall apply with such modifications as may be necessary to make it valid and enforceable.

21. VARIATION

No variation of the Contract shall be effective unless it is in writing and signed by both parties or their authorised representatives.

22. ENTIRE AGREEMENT

22.1 The Contract constitutes the entire agreement between the parties, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

22.2 Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies for, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract.

22.3 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

23. THIRD PARTY RIGHTS

A person who is not party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

24. DATA PROTECTION

The Vendor will only use the Purchaser’s personal information in accordance with the Vendor’s privacy policy, a copy of which is accessible at www.ebac.com/privacy-policy. Purchasers should take the time to read the Vendor’s privacy policy.

25. WASTE ELECTICAL AND ELECTRONIC EQUIPMENT REGULATIONS 2006 (THE “REGULATIONS”)

25.1 The Purchaser shall be responsible for the costs of collection, treatment, recovery and environmentally sound disposal of the Product and Replaced Product in accordance with the Regulations.

25.2 The Purchaser shall not dispose of the Product or the Replaced Product other than in accordance with the Regulations.

25.3 The Purchaser agrees to indemnify and keep indemnified the Seller from and against any and all loss damage or liability (whether criminal or civil) suffered and legal fees and costs incurred by the Seller resulting from a breach of this clause.

25.4 Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol shown below) in your bin. To do so is an offense which may result in the Purchaser being subjected to a fine.

26. TYPOGRAPHICAL ERRORS

26.1 The images of the Goods and any packaging on the Website and in any of the Vendor’s published literature are for illustrative purposes only. Although the Vendor has made every effort to display the colours accurately, the Vendor cannot guarantee that the Purchaser’s computer’s display of the colours or the printed pictures in the Vendor’s published literature accurately reflect the colour of the Goods. The Purchaser’s Goods and packaging may vary slightly from those images. Any images, drawings, illustrations or descriptions contained on the website or in the Vendor’s published literature are published for the sole purpose of giving an approximate idea of our Goods.They shall not form part of the Contract or have any contractual force.

26.2 All weights and measurements stated on the Vendor’s quotations and/or acceptance of Orders are approximate only and are subject to tolerances commensurate with the type of Goods being supplied in each instance.

26.3 It is always possible that, despite the Vendor’s best efforts, some of the Goods or Services may be incorrectly priced. The Vendor will normally check prices before accepting an Order so that, where the Good’s or Service’s correct price at the Order date is less than the Vendor’s stated price at the Order date, the Vendor will charge the lower amount. If the Good’s or Service’s correct price at the Order date is higher than the price stated to the Purchaser, the Vendor will contact the Purchaser for the Purchaser’s instructions before the Vendor accepts the Order. If the Vendor accepts and processes an Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by the Purchaser as a mispricing, the Vendor may terminate the Contract, refund to the Purchaser any sums it has already paid and require the return of any Goods provided to the Purchaser.

27. THE WEBSITE AND LINKS TO THIRD PARTY WEBSITES AND SERVICES

27.1 The Website provides links to other third party websites for your convenience only. Such third party websites are not controlled or maintained by the Vendor.

27.2 The use of third party websites is entirely at the Purchaser’s own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. The inclusion of any link does not imply reliability and endorsement by the Vendor of the content of any third party’s website.

27.3 The Purchaser is not permitted (nor will the Purchaser assist others) to set up links from its own website to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without the Vendor’s prior written consent, which the Vendor may grant or withhold at its absolute discretion.

27.4 The Vendor accepts no liability for any losses incurred by the Purchaser as a result of the Purchaser’s inability to use the Website correctly. The Purchaser will be solely responsible for any loss that is caused as a result of its misuse of the Website. The Vendor does not guarantee that the Purchaser’s use of the Website will be uninterrupted or error-free.

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Terms & Conditions

Ebac Limited

Terms and Conditions – sale of goods and supply of services to consumers (Terms)

1. These Terms

1.1 What these Terms cover

These are the terms and conditions on which we supply product(s) and services to you.

1.2 Why you should read them

Please read these terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide product(s) and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are

We are Ebac Limited a company registered in England and Wales. Our company registration number is 01089991 and our registered office is at Ketton Way, Aycliffe Industrial Park, Co Durham, DL5 6SQ. We currently operate the website at www.ebac.com (Website). We may operate other websites in the future and, unless expressly stated otherwise, these Terms will apply to all products and services listed on any such websites.

2.2 How to contact us

You can contact us by telephoning our customer service team at 0345 805 0000 by writing to us at customer.services@ebac.com or Ketton Way, Aycliffe Industrial Park, Co Durham, DL5 6SQ.

2.3 How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails

When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order

Our acceptance of your order will take place when we email you to confirm that (a) your order for the product(s) and/or services has been accepted or (b) that the product(s) has/have been shipped to you, whichever occurs first, at which point a contract will come into existence between you and us.

3.2 Your order number

In relation to products, we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our Product(s)

4.1 Product(s) may vary slightly from their pictures

The images of the product(s) on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the product(s). Your product(s) may vary slightly from those images.

4.2 Product packaging may vary

The packaging of the product(s) may vary from that shown in images on our Website.

4.3 Product warranty

We warrant that, from the date of delivery and for 2 (two) years thereafter, the product(s) will be free from material defects (Warranty Period). We also offer extended warranties on our product(s), which you can purchase from our Website (Extended Warranty Period). If, during the Warranty Period or Extended Warranty Period, the product(s) is or becomes faulty, we will repair or replace (at our sole discretion) the faulty product(s) free of charge.

5. Our Services

5.1 We offer repair services in relation to our products.

5.2 In relation to such services, we shall arrange to collect the faulty product(s) from you within 5 (five) days of you contacting us to request a repair.

5.3 Within 14 (fourteen) days of us collecting the faulty product(s) from you, we will either:

5.3.1 return the repaired product(s) to you and the Warranty Period or Extended Warranty Period will continue; or

5.3.2 where the product(s) are not capable of being repaired (as determined by us at our sole discretion), we will send replacement product(s) to you and the Warranty Period or Extended Warranty Period, as applicable, will start again in relation to the replacement products.

6. Your rights to make changes

If you wish to make a change to the product(s) and/or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9).

7. Our rights to make changes

7.1 We may change the product(s):

7.1.1 to reflect changes in relevant laws and regulatory requirements; and

7.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product(s).

8. Providing the Product(s)

8.1 Delivery costs

The costs of delivery will be as displayed to you on our Website or as told to you over the telephone. During the order process we will let you know when we estimate that we will be able to deliver the product(s) to you. In any event, we will deliver the product(s) to you as soon as reasonably possible and in any event within 30 (thirty) days after the day on which we accept your order.

8.2 We are not responsible for delays outside our control

If our supply of the product(s) and/or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product(s) and/or services you have paid for but not received.

8.3 If you are not at home when the product(s) is delivered

If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

8.4 If you do not re-arrange delivery

If after a failed delivery to you, you do not re-arrange delivery or if you do not collect the products, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.

8.5 Your legal rights if we deliver product(s) late

You have legal rights if we deliver any product(s) or supply any services late. If we miss the delivery deadline for any product(s) or services then you may treat the contract as at an end straight away if any of the following apply:

8.5.1 we have refused to deliver the product(s) or supply the services;

8.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

8.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

8.6 Setting a new deadline for delivery

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

8.7 Ending the contract for late delivery

If you do choose to treat the contract as at an end for late delivery under clause 8.5 or clause 8.6, you can cancel your order for any of the products or services or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products or services and their delivery. If the products have been delivered to you, you must allow us to collect them from you. We will pay the costs of collection. Please call customer services on 0345 805 0000 or email us at customer.services@ebac.com to arrange collection.

8.8 When you become responsible for the product(s)

The product(s) will be your responsibility from the time we deliver the product(s) to the address you gave us.

8.9 When you own product(s)

You own a product(s) once we have received payment in full.

8.10 Reasons we may suspend the supply of product(s) to you

We may have to suspend the supply of a product(s) to:

8.10.1 deal with technical problems or make minor technical changes;

8.10.2 update the product(s) to reflect changes in relevant laws and regulatory requirements;

8.10.3 make changes to the product(s) as requested by you or notified by us to you (see clause 7).

8.11 Your rights if we suspend the supply of the product(s) or services

We will contact you in advance to tell you we will be suspending supply of the product(s) or services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 (thirty) days and we will refund any sums you have paid in advance for the product(s) or services in respect of the period after you end the contract.

8.12 We may also suspend supply of the product(s) or services if you do not pay

If you do not pay us for the product(s) and/or services when you are supposed to (see clause 13.4) and you still do not make payment within 7 (seven) days of us reminding you that payment is due, we may suspend supply of the product(s) and/or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the product(s) and/or services.

We will not suspend the product(s) and/or services where you dispute the unpaid invoice (see clause 13.6). We will not charge you for the product(s) and/or services during the period for which they are suspended. As well as suspending the product(s) and/or services we can also charge you interest on your overdue payments (see clause 13.5).

9. Your rights to end the contract

9.1 You can always end your contract with us

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

9.1.1 if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product(s) repaired or replaced or to get some or all of your money back), see clause 12;

9.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;

9.1.3 if you have just changed your mind about the product(s) or services, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and we reserve the right to charge you for the costs of return of any product(s); and

9.1.4 in all other cases (if we are not at fault and there is no right to change your mind), see clause 9.5.

9.2 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out at 9.2.1 to 9.2.5 below the contract will end immediately and we will refund you in full for any product(s) and/or services which have not been provided and you may also be entitled to compensation. The reasons are:

9.2.1 we have told you about an upcoming change to the product(s) or services or these terms which yo do not agree to;

9.2.2 we have told you about an error in the price or description of the product(s) or services you have ordered and you do not wish to proceed;

9.2.3 there is a risk that supply of the product(s) or services may be significantly delayed because of events outside our control;

9.2.4 we have suspended supply of the product(s) or services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 (thirty) days; or

9.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.5).

9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most product(s) bought online you have a legal right to change your mind within 14 (fourteen) days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

9.4 How long do I have to change my mind?

You have 14 (fourteen) days after the day you (or someone you nominate) receives the product(s), unless:

9.4.1 Your product(s) are split into several deliveries over different days

In this case you have until 14 (fourteen) days after the day you (or someone you nominate) receives the last delivery to change your mind about the product(s).

9.5 Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract is completed when the product(s) is delivered, or the services have been supplied and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for product(s) and/or services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of you ending the contract.

10. How to end the contract with us (including if you have changed your mind)

10.1 Tell us you want to end the contract

To end the contract with us, please let us know by calling our customer services on 0345 805 0000 or emailing us at customer.services@ebac.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

10.2 Returning product(s) after ending the contract

If you end the contract for any reason after product(s)s have been dispatched to you or you have received them, you must either return them to us or you must allow us to collect them from you.

Please call customer services on 0345 805 0000 or email us at customer.services@ebac.com to arrange collection. If you are exercising your right to change your mind you must tell us and arrange collection of the product(s) within 14 days of telling us you wish to end the contract.

10.3 When we will pay the costs of return

We will pay the costs of return:

10.3.1 if the product(s)s are faulty or misdescribed; or

10.3.2 if you are ending the contract because we have told you of an upcoming change to the product(s) or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances, we reserve the right to charge you for the costs of return.

10.4 What we charge for collection

If you are responsible for the costs of return and we are collecting the product(s) from you, we will charge you the direct cost to us of collection. The costs of collection will be notified to you in advance.

10.5 How we will refund you

We will refund you the price you paid for the product(s) including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

10.6 Deductions from refunds if you are exercising your right to change your mind

If you are exercising your right to change your mind:

10.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the product(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to reflect this.

10.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product(s) within 3-5 days at one cost but you choose to have the product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

10.7 When your refund will be made

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

10.7.1 your refund will be made within 14 (fourteen) days from the day on which we receive the product(s) back from you. For information about how to return a product(s) to us, see clause 10.2; and

10.7.2 in all other cases, your refund will be made within 14 (fourteen) days of your telling us you have changed your mind.

11. Our rights to end the contract

11.1 We may end the contract if you break it

We may end the contract for any product(s) and/or services at any time by writing to you if:

11.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 (seven) days of us reminding you that payment is due; or

11.1.2 you do not, within a reasonable time, allow us to deliver the product(s) or supply the services to you.

11.2 You must compensate us if you break the contract

If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for product(s) and/or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12. If there is a problem with the product or service

12.1 How to tell us about problems

If you have any questions or complaints about the product(s) or services, please contact us. You can telephone our customer service team at 0345 805 0000 or write to us at customer.services@ebac.com or Ketton Way, Aycliffe Industrial Park, Co Durham, DL5 6SQ.

12.2 If, during the Warranty Period or Extended Warranty Period, the product(s) become faulty, we will repair or replace (at our sole discretion) the faulty product(s) free of charge. We will pay for the collection of the faulty product(s) and the delivery of replacement product(s), if applicable.

12.3 Summary of your legal rights

We are under a legal duty to supply product(s) and services that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product(s). Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product(s) your legal rights entitle you to the following: up to 30 days: if your goods are faulty, then you can get an immediate refund. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also clause 8.3. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

12.4 Your obligation to return rejected product(s)

If you wish to exercise your legal rights to reject product(s) you must allow us to collect them from you. We will pay the costs of collection. Please call customer services on 0345 805 0000 or email us at customer.services@ebac.com or Ketton Way, Aycliffe Industrial Park, Co Durham, DL5 6SQ to arrange collection.

13. Price and payment

13.1 Where to find the price

13.1.1 in relation to product(s), the price (which includes VAT) will be the price indicated on the order pages of our Website or as told to you over the telephone when you placed your order. We take all reasonable care to ensure that the price of the product(s) advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product(s) you order; and

13.1.2 in relation to services, the price is a fixed fee of £75.00 (seventy five pounds) plus VAT.

13.2 We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the product(s) and/or services, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) and/or services in full before the change in the rate of VAT takes effect.

13.3 What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product(s)‘s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

13.4 When you must pay and how you must pay

We accept payment with most major credit or debit cards. In relation to products, you must pay for the product(s) before we dispatch them. We will not charge your credit or debit card until we dispatch the product(s) to you. In relation to services, we will charge your credit or debit card within 30 (thirty) days of the date or your order.

13.5 We can charge interest if you pay late

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a month above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.6 What to do if you think an invoice is wrong

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14. Our responsibility for loss or damage suffered by you

14.1 We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes:

14.2.1 liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

14.2.2 for fraud or fraudulent misrepresentation;

14.2.3 for breach of your legal rights in relation to the product(s)s as summarised at clause 12.2; and

14.2.4 for defective product(s) under the Consumer Protection Act 1987.

14.3 We are not liable for business losses

We only supply the product(s) to you for domestic and private use. If you use the product(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.4 How we will use your personal information

We will use the personal information you provide to us:

14.4.1 to supply the product(s) and/or services to you;

14.4.2 to process your payment for the product(s) and/or services; and

14.4.3 if you agreed to this during the order process, to give you information about similar product(s) and/or services that we provide, but you may stop receiving this at any time by contacting us.

14.5 We will use your personal information in accordance with our privacy policy, which you can access at ebac.com/privacy-policy

14.6 We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that we do.

14.7 We will only give your personal information to third parties where the law either requires or allows us to do so.

15. WEEE Directive

15.1 The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. More information about the WEEE Directive can be found at https://www.gov.uk/guidance/electrical-and-electronic-equipment-eee-producer-responsibility.

15.2 Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

15.3 Distributors of new electric and electronic equipment have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under the WEEE Directive to offer our customers a take-back of their WEEE for a fee of £15.00 on a like-for-like basis when you buy from us a new electrical or electronic product(s).

15.4 For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. We offer a collection service which must be requested at the time of ordering your new appliance by contacting us on 0345 805 0000 or email us at customer.services@ebac.com. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. We can only remove old refrigerated appliances if they have been fully defrosted.

15.5 To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol (as shown below). Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

WEEE Directive

16. Other important terms

16.1 We may transfer our rights and obligations under these Terms to another organisation.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

16.3 Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 Even if we delay in enforcing this contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the product(s) and/or services, we can still require you to make the payment at a later date.

16.6 Which laws apply to this contract and where you may bring legal proceedings

These Terms are governed by English law and you can bring legal proceedings in respect of the product(s) in the English courts. If you live in Scotland you can bring legal proceedings in respect of the product(s) in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the product(s) in either the Northern Irish or the English courts.

16.7 Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group via their website at www.adrgroup.co.uk or www.consumer-dispute.co.uk will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Offer Ebac01 Terms and conditions

Definitions

‘Original Purchaser’ means the person who received the voucher inside the product box upon delivery

‘Friend’ means the person who was receives the voucher from the ‘Original Purchaser’

IMPORTANT The ‘Original Purchaser’ must register their product warranty with Ebac for the ‘Original Purchaser’ cashback offer to be valid. This can be carried out online at ebac.com/warranty or via a telephone call to the Ebac customer services team on 01388 605061

For the ‘Original Purchaser’ to receive a £10 cashback they should write their address and product serial number in the areas provided on the voucher. The ‘Original purchaser’ details must then be provided verbally or entered digitally by the ‘Friend’ during the purchase of a dehumidifier directly from Ebac either via the web-site or during a telephone call.

The voucher can only be used during the successful purchase of an Ebac dehumidifier direct from ebac.com or through Ebac’s call centre.

The ‘Original Purchaser’ can also use the voucher to claim both the cash back and the £10 discount when purchasing another dehumidifier directly from Ebac within 28 days from the date of the original purchase. The serial number and voucher code will be required at the point of purchase. Ebac reserves the right to remove or reduce the cashback and/or discount on selected products.

The ‘Friend’ must use the voucher within 28 days from the date the ‘Original Purchaser’ bought their dehumidifier

The ‘Friend’ must provide the correct voucher code at the time of purchasing to receive a £10 discount on their purchase

The ‘Friend’ may still claim the £10 discount where the ‘Original Purchaser’ has not entered their details. The ‘Friend’ cannot claim the ‘Original Purchasers’ cash back

The discount voucher has no value above £0.01 unless used during a legitimate purchase of a dehumidifier directly from Ebac

Ebac reserves the right to reduce or remove the discount when the voucher is used in conjunction with other offers or on certain products

The inclusion of vouchers inside a product box is not guaranteed

The issue of vouchers may be stopped at any time considered appropriate by Ebac

To the ‘Friend’ You do not need the voucher in order to claim your discount providing you have the voucher code.

To the ‘Original Purchaser’ you can pass your serial number and code along to a friend by email

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Returns Policy

If you’re not 100% satisfied with your Ebac Washing Machine purchase, you can return it for free within 60 days by contacting your place of purchase.

If you’re not 100% satisfied with your Ebac dehumidifier purchase, you can return it for free within 30 days by contacting your place of purchase.

Returns

The right to cancel your order can be exercised in writing, email or by telephone (contact details can be found at the bottom of this page).

You have 30/60 (calendar) days (dependent on product) to return an item from the date you received it. We offer a 30 day 100%, no quibble Condensation Cure Guarantee on all dehumidifiers.

The item must be in the same working condition that you received it.

Your item must be in the original packaging.

If we cannot verify your purchase via an active warranty, you may be asked to supply a receipt or proof of purchase with your return.

Refunds

Once we receive your item, it will be inspected and receipted back onto our system. We will then approve the item your original method of payment will be refunded.

Typically, your refund will be processed within 48 hours of Ebac receiving your item.

Your refund could take up to 10 days to show on your statement (this may vary depending on your payment provider).

Repairs

During the term of your warranty should you experience any manufacturing defect Ebac will arrange to collect and repair it free of charge. We do require the item to be in the original packaging or something of similar quality. Once your item has been checked and repaired you will be informed of the delivery date which will be 7 days from date of collection.

Please note: Exchanges will be made like for like or a refund will be issued.

*Please note we do not offer a repairs service to any units which are 10 years or older.

Shipping

Free UK returns on all manufacturing faults reported.

Returns Address:

Returns Department
Ebac Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ

Contact Us:

If you require any further assistance or have any questions on how to return your item, please feel free to contact us.

You can speak to a customer service representative by calling 0845 634 1392 or you can visit here to submit an enquiry online. There is also our Live Web Chat available Mon – Fri 8am – 5pm.

Further Information:

The above conditions do not apply to any items purchased from our distribution partners.

The policy above applies to dehumidifiers, dehumidifier accessories, chest freezers, washing machines and chest freezer accessories only.

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Warranty
Register My Warranty
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Register your warranty

Warranties and Activation

1 or 2 year parts and labour warranty included on Dehumidifiers

All Ebac dehumidifiers come with a free 1 or 2 year guarantee as standard which covers parts and labour against faults and manufacture when used in general domestic use. To find out about extended warranties which are available at a supplement please visit our website ebac.com for further details.

Warranty and extended warranties are applicable to any purchases made in mainland UK only.

7 year parts and labour warranty included on Washing Machines

All Ebac washing machines come with a free 7 year guarantee as standard which covers parts and labour against faults and manufacture when used in general domestic use.

Warranty and extended warranties are applicable to any purchases made in mainland UK only.

To activate your warranty, please register your unit as detailed below:

Enter your details on the Warranty page of the ebac.com website and we can then process your information or complete and return the Warranty slip in your user manual.

An email will be forwarded onto you to confirm the warranty has been registered. It is essential that you keep your proof of purchase safe as you may be required to provide a copy of this if requested.

Terms and Conditions for Warranty (Dehumidifiers)

You have 28 days from your purchase date to register your warranty. Please allow up to 60 days for your confirmation email to arrive before contacting us.

The unit that you have purchased is of excellent quality and construction. However, we will repair, free of charge, any defects in material or workmanship during the warranty period. Subject to the terms and conditions. (The product purchased denotes the length of standard warranty).

1. The Ebac Product Guarantee

These warranties are only available when having purchased an Ebac Dehumidifier. This excludes units sold as part of contract developments, auctions or rental agreements.

Covers items that are returned for repair in the original packaging or should this not be available packaging of a similar quality/structure. Ebac cannot be responsible for damages to any units returned via a courier that are not correctly packaged ie polythene wrapped.

Is non-transferable and in the event of a change of ownership will not be valid unless Ebac has provided its written approval on official company letter headed paper.

Requires proof of purchase with application and for redemption of services under the guarantee.

Is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.

2. Duration

The Ebac Product Guarantee is effective from the purchase date. Our standard 1 or 2 year Guarantees are available on all Dehumidifiers appliances

3. Services

In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Ebac agrees to bear the cost of repair including transport, parts and labour. Any parts replaced during repair become the property of Ebac.

If in the opinion of Ebac a unit is beyond economic repair, Ebac reserves the right at its sole discretion to provide customers with a new unit of equivalent specification. If Ebac replace the unit the remaining warranty period is transferred to the replacement item.

4. Exclusions

Ebac will not bear costs for repairs where the unit breakdown is due to the following:

  • Non-compliance with safety regulations and warnings given in the operating instructions.
  • Faults caused by the user through operating errors or lack of care and maintenance.
  • Misuse or neglect of the unit
  • Non-domestic or commercial use.
  • Intentional damage by the owner or third parties.
  • Faulty repairs or repairs carried out by parties other than Ebac.
  • External influences (e.g. weather, or transit damage if correct packaging has not been used)
  • Replacement parts subject to wear and tear e.g. filters.
  • Visual blemishes such as marks and dents.
  • Use of non-approved accessories, care products or spare parts.
  • Damage to accessories.
  • Accidental damage.

Ebac will only bear repair costs carried out by Ebac’s service technicians. If, during a service repair, no fault can be found for which Ebac is responsible according to this Warranty, customers will be invoiced for administration, transport and labour costs of 60 minutes.

5. Liability

Ebac shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Ebac are not allowed to exclude by law such as death resulting from negligence by Ebac or damage incurred as a result of fraud or fraudulent misrepresentation by Ebac.

6. Contact

For queries relating to warranty and guarantee or service please visit our contact us page.

To activate your warranty, please register your appliance as detailed below:

1. Enter your details on the Warranty page of the ebac.com website and we can then process your information or complete and return the Warranty slip in your user manual.

An email will be forwarded onto you within 60 days outlining this warranty. It is essential that you keep your proof of purchase safe as you will be required to show this to a technician should a need for a visit occur.

Terms and Conditions for Warranty (Washing Machines)

You have 28 days from your purchase date to register your warranty.

The appliance that you have purchased is of excellent quality and construction. However, we will correct, free of charge, any defects in material for a period of 7 years (the Guarantee), and any workmanship for a period of 7 years (the Guarantee), subject to the terms and conditions. (The product purchased denotes the length of standard warranty).

1. The Ebac Product Guarantee

These warranties are only available through Ebac retailers. This excludes appliances sold as part of contract developments, auctions or rental agreements.

Is non-transferable and in the event of a change of ownership will not be valid unless Ebac has provided its written approval on official company letter headed paper.

within GB excluding ROI and Northern Ireland.

Requires proof of purchase with application and for redemption of services under the guarantee.

Is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.

2. Duration

The Ebac Product Guarantee is effective from the purchase date. Our standard 7 year parts and labour warranty is available on all domestic appliances.

3. Services

In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Ebac agrees to bear the cost of repair including parts and labour.
If in the opinion of Ebac an appliance is beyond economic repair, Ebac reserves the right at its sole discretion to provide customers with a new appliance of equivalent specification. If Ebac replaces the appliance, the Guarantee will become invalid.

4. Exclusions

Ebac will not bear costs for repairs where appliance breakdown is due to the following:

  • Non-compliance with safety regulations and warnings given in the operating instructions.
  • Faults caused by the user through operating errors or lack of care and maintenance.
  • Non-domestic or commercial use.
  • Intentional damage by the owner or third parties.
  • Incorrect installation.
  • Faulty repairs or repairs carried out by parties other than Ebac or an authorised agent.
  • External influences (e.g. weather, transit damage)
  • Replacement parts subject to wear and tear e.g. filters.
  • Glass breakage and defective light bulbs.
  • Visual blemishes such as marks and dents.
  • Use of non-approved accessories, care products or spare parts.
  • Damage to accessories.
  • Accidental damage.

Ebac will only bear repair costs carried out by Ebac’s network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which Ebac is responsible according to this Certificate, customers will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with Ebac’s standard prevailing rates.

5. Liability

Ebac shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Ebac are not allowed to exclude by law such as death resulting from negligence by Ebac or damage incurred as a result of fraud or fraudulent misrepresentation by Ebac.

6. Contact

For queries relating to warranty and guarantee or service please visit our contact us page.

Customer Service Opening Hours - Monday – Friday 8am – 7pm, Saturday 9am – 1pm.

Customer Service

Post

Ebac Ltd, Ketton Way, Aycliffe Industrial Park, Newton Aycliffe, County Durham, DL5 6SQ

Phone

Lines are open Monday – Friday 8am-7pm, Saturday 9am – 1pm.

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