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March 2021

Anabel Hoult
CEO
Which?
2 Marylebone Road
London
NW1 4DF

John Elliott MBE DL
Chairman
Ebac Limited
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ

Dear Anabel

Re: Which? Review of Ebac Washing Machines

In 2016, Ebac made the decision to enter the Washing Machine Market. We wanted to offer a better washing machine for the UK public that was reliable, robust, repairable and cleaned extremally well.

We committed over 200,000 hours on research and development and £8m in investment to achieve this. Within 2 years of launch our washing machine brand is the highest rated on Trust Pilot.

Despite this investment and extremely good customer feedback, we were perplexed to receive a less than satisfactory review from Which?. We set out to understand why we were rated so poorly and if we needed to improve our machine.

First we had to understand why our score was so low. We were alarmed to find out the real reasons Ebac had been scored poorly. We recreated the Which? test with other manufacturers models in our laboratories. We discovered the following issues with the Which? Washing Machine test protocol.

  1. The Which? test of washing machines only tests for severe stain removal.
  1. Which? prioritise severe stain removal above all other features and factors. 
  1. The Which test is open to manipulation by other washing machine brands.

 

  1. The Which? test of washing machines only tests for severe stain removal.

Which tests for 6 extreme stains – blood, coffee, grass stains etc. However, these stains occur very rarely. 99% of washes do not contain stains like this. Most washing loads only need to remove mild or minor dirt. By only testing machines for stains that occur rarely – you are not performing an appropriate test. By making the assumption that washing machines that can remove extreme stains are equally as good at washing everyday loads – you are misleading consumers.

All washing machines can remove extreme stains by washing for a longer period of time on higher temperatures. This is no secret. But this is not typical of everyday washing. In order to really test a washing machine, you should do a comparative test on all programs – not just extreme stain removal. Additionally, most consumers use a stain removal product like Vanish or use a prewash o intensive wash for extreme stains. That also should be included in your tests – but is not.

In our view. Which? should be testing washing machines on a range of programs – not just a stain removal program. By only testing severe stain removal, you are knowingly misleading the public.

  1. Which? prioritise severe stain removal above all other features and factors.

By prioritising stain removal over all other factors in the Which? scoring methodology, you are again misleading consumers. Stained clothing, bedding, towels etc only occur once in ever 100 washes. Most washing is general dirt or freshening up – even when the family has children.

By prioritising stain removal and basically ignoring all other factors like elapsed time, water consumption, microfibre release and energy consumed – you are providing a very distorted view to consumers and encouraging them to purchase washing machines that are not actually suited to their needs. By promoting machines that consume more water, energy and time you are actually costing consumers a lot of money and promoting washing machines that wear out faster.

  1. The Which test is open to manipulation by other washing machine brands.

All other washing machines brands have recognised that the Which? test prioritises stain removal on a 40 degree cotton wash as the basis for a high test score.

In our laboratory tests, a number of Which? Best Buys appear to have elongated their wash program to wash for longer and remove more severe stains. It appears they do this to get a higher score from the Which? test – not because consumers want it or the washing load needs it. Indeed, in our tests the majority of standard loads were clean well before the program ended.

By elongating the program time – these machines run too long, wear out components prematurely, use too much water, too much detergent, release billion of unnecessary microfibres and create thousands of tonnes of CO2. Only for the purpose of manipulating a high Which? test score and conning consumers into buying their product.

The Which? Washing Machine test is directly responsible for washing machines releasing up to 60% more microfibres per year than is necessary, for using up to 90% more water than is necessary and for releasing over 237,000 tonnes of unnecessary CO2 from over running washing machines.

Ebac refuse to participate in this charade – even though having a low Which? score has undoubtably and unfairly damaged our reputation. We hope consumers will see that Ebac has taken the high moral ground. We have manufactured an excellent washing machine that does not over wash, does not consume needless water, energy and releases less microfibres than any Which Best buy. Most importantly it cleans as well if not better than other machines – including stains.

We would implore you to reconsider changing the Which? test to be more representative of how consumers routinely use their washing machine. We would urge Which? to stop encouraging other washing machine brands to abuse the test and damage the planet and consumers finances.

 

Yours sincerely,

John Elliott MBE DL

Ebac vs Competition

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

How does Ebac compare to the top two washing machine brands?

Information correct as of 1st September 2020

80% of former Hotpoint owners prefer their new Ebac washing machine*

Ebac vs Competition

83% of former Bosch owners prefer their new Ebac washing machine*

*Based on a survey of 178 washing machine owners June 2020

Ebac

8KG
1600 RPM
RRP £499

Brand

Excellent, 50 years experience making world class products in Britain.

Ebac vs Competition

Model

AWM86D2-WH

Manufacturing Location

Made in Britain

Ebac vs Competition

Warranty

3 years full parts and labor.

Ebac vs Competition

Drum Type

2 piece drum – easy to service, repair, and can even be replaced.

Ebac vs Competition

Pump Type

Two separate pumps. Standard drain pump and an extra recirculating pump.

Ebac vs Competition

Motor

High quality, inverter driven motor that is very quiet and has no brushes to wear out. Spare capacity included as standard.

Ebac vs Competition

Trustpilot Reviews

Ebac vs Competition
Ebac vs Competition

Bosch

8kg
1400 RPM
RRP £529

Brand

Very good global conglomerate with manufacturing locations throughout the world.

Model

WIW28301GB

Manufacturing Location

Various locations throughout the world.

Ebac vs Competition

Warranty

2 years

Ebac vs Competition

Drum Type

Plastic welded 1 piece drum that cannot be serviced easily or repaired – would need to be replaced.

Ebac vs Competition

Pump Type

Basic, single drain pump.

Ebac vs Competition

Motor

Standard brushless motor.

Ebac vs Competition

Hotpoint

8kg
1400 RPM
RRP £359

Brand

Formerly based in Britain now manufacturing washing machines from around the world.

Model

NM10 844

Manufacturing Location

Various locations throughout the world.

Ebac vs Competition

Warranty

1 year

Ebac vs Competition

Drum Type

Plastic welded 1 piece drum that cannot be serviced easily or repaired – would need to be replaced.

Ebac vs Competition

Pump Type

Basic, single drain pump.

Ebac vs Competition

Motor

Standard brushless motor.

Ebac vs Competition

Miele

8kg
1400 RPM
RRP £699

Brand

Excellent brand, 50 years of experience making world class products in Germany.

Ebac vs Competition

Model

W1 WSD323

Manufacturing Location

Made in Germany

Ebac vs Competition

Warranty

10 years

Ebac vs Competition

Drum Type

2 piece drum – easy to service, repair and replace.

Ebac vs Competition

Pump Type

Two pumps – recirculating pump and a drain pump.

Ebac vs Competition

Motor

High quality, brushless inverter motor.

Ebac vs Competition

Ebac

8KG
1600 RPM
RRP £499

Brand

Excellent, 50 years experience making world class products in Britain.

Ebac vs Competition

Model

AWM86D2-WH

Manufacturing Location

Made in Britain

Ebac vs Competition

Trustpilot Reviews

Ebac vs Competition
Ebac vs Competition

Warranty

3 years full parts and labor.

Ebac vs Competition

Drum Type

2 piece drum – easy to service, repair, and can even be replaced.

Ebac vs Competition

Pump Type

Two separate pumps. Standard drain pump and an extra recirculating pump.

Ebac vs Competition

Motor

High quality, inverter driven motor that is very quiet and has no brushes to wear out. Spare capacity included as standard.

Ebac vs Competition

Bosch

8kg
1400 RPM
RRP £529

Brand

Very good global conglomerate with manufacturing locations throughout the world.

Model

WIW28301GB

Manufacturing Location

Various locations throughout the world.

Ebac vs Competition

Warranty

2 years

Ebac vs Competition

Drum Type

Plastic welded 1 piece drum that cannot be serviced easily or repaired – would need to be replaced.

Ebac vs Competition

Pump Type

Basic, single drain pump.

Ebac vs Competition

Motor

Standard brushless motor.

Ebac vs Competition

Hotpoint

8kg
1400 RPM
RRP £359

Brand

Formerly based in Britain now manufacturing washing machines from around the world.

Model

NM10 844

Manufacturing Location

Various locations throughout the world.

Ebac vs Competition

Warranty

1 year

Ebac vs Competition

Drum Type

Plastic welded 1 piece drum that cannot be serviced easily or repaired – would need to be replaced.

Ebac vs Competition

Pump Type

Basic, single drain pump.

Ebac vs Competition

Motor

Standard brushless motor.

Ebac vs Competition

Miele

8kg
1400 RPM
RRP £699

Brand

Excellent brand, 50 years of experience making world class products in Germany.

Ebac vs Competition

Model

W1 WSD323

Manufacturing Location

Made in Germany

Ebac vs Competition

Warranty

10 years

Ebac vs Competition

Drum Type

2 piece drum – easy to service, repair and replace.

Ebac vs Competition

Pump Type

Two pumps – recirculating pump and a drain pump.

Ebac vs Competition

Motor

High quality, brushless inverter motor.

Ebac vs Competition

Watch Our 3 Part Series with Washing Machine experts

Part 1: Malcolm and Darren take you through every single component of an Ebac washing machine compared to market-leading Bosch. Here they examine the Ebac’s drum, motor and pump.

Part 2

Malcolm and Darren examine the Ebac control panel, door, detergent drawer and door seal and find a few surprises.

Part 2

Malcolm and Darren examine the Ebac control panel, door, detergent drawer and door seal and find a few surprises.

Part 3

Our experts Darren and Malcolm directly compare the Ebac and Bosch components. They make some amazing revelations.

See what everyone on Trustpilot says about Ebac...
Our Range

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

You get all this with every Ebac washing machine

Artboard 26 4

Quiet Brushless Motor
Gives a smoother and more reliable wash

Artboard 28 3

Very Quiet
Cabinet, motor and materials all contribute to a quieter wash

Artboard 27 4

Low CO2
87% of components made in the UK, cutting Carbon Footprint from importing

Artboard 21 1 1

Easydrain
Drain pipe to empty the machine before you clean the filter

Artboard 23 5

Delayed start
Load the machine and time it to start and finish when you get home or wake up

Artboard 20 1 1

Extra Recirculating Pump
For better and more efficient washing

MACHINE WARRANTY

You get all this with every Ebac washing machine

Artboard 28 3

Very Quiet
Cabinet, motor and materials all contribute to a quieter wash

Artboard 23 5

Delayed start
Load the machine and time it to start and finish when you get home or wake up

Artboard 26 4

Quiet Brushless Motor
Gives a smoother and more reliable wash

Artboard 27 4

Low CO2
87% of components made in the UK, cutting Carbon Footprint from importing

Artboard 21 1 1

Easydrain
Drain pipe to empty the machine before you clean the filter

Artboard 20 1 1

Extra Recirculating Pump
For better and more efficient washing

Ebac Washing Machine Range

Ebac E-Care 7kg 1400 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 7kg

Economical washing machine perfect for smaller families.

Economical washing machine perfect for smaller families.

Cold-fill-1

• 1400 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£449 (inc. VAT)

Ebac E-Care 8kg 1600 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 8kg

Economical washing machine with a large capacity for busy families.

Economical washing machine with a large capacity for busy families.

Cold-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£499 (inc. VAT)

Ebac E-Care 9kg 1600 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 9kg

Powerful washing machine for larger households or busy families.

Powerful washing machine for larger households or busy families.

Cold-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£599 (inc. VAT)

Ebac E-Care 7kg 1400 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 7kg

Economical washing machine perfect for smaller families.

Economical washing machine perfect for smaller families.

Hot-fill-1

• 1400 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£529 (inc. VAT)

Ebac E-Care 8kg 1600 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 8kg

Economical washing machine with a large capacity for busy families.

Economical washing machine with a large capacity for busy families.

Hot-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£599 (inc. VAT)

Ebac E-Care 9kg 1600 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 9kg

Powerful washing machine for larger households or busy families.

Powerful washing machine for larger households or busy families.

Hot-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£699 (inc. VAT)

Ebac E-Care 7kg 1640 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 7kg

Economical washing machine perfect for smaller families.

Cold-fill-1

• 1400 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£449 (inc. VAT)

Ebac E-Care 7kg 1400 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 7kg

Economical washing machine perfect for smaller families.

Hot-fill-1

• 1400 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£529 (inc. VAT)

Ebac E-Care 8kg 1600 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 8kg

Economical washing machine with a large capacity for busy families.

Cold-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£499 (inc. VAT)

Ebac E-Care 8kg 1600 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 8kg

Economical washing machine with a large capacity for busy families.

Hot-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£599 (inc. VAT)

Ebac E-Care 9kg 1600 Spin Washing Machine - Cold Fill

FREE 7 YEAR WARRANTY

EBAC 9kg

Powerful washing machine for larger households or busy families.

Cold-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£599 (inc. VAT)

Ebac E-Care 9kg 1600 Spin Washing Machine - Hot Fill

FREE 7 YEAR WARRANTY

EBAC 9kg

Powerful washing machine for larger households or busy families.

Hot-fill-1

• 1600 spin
• Brushless Digital Inverter Motor
• Quiet operation
• Extra recirculating pump
• Easy to use control panel with 15 programmes
• Easydrain pipe for filter cleaning
• Delayed start option
• Easy Iron

£699 (inc. VAT)

Preferred by experts
Voted by industry experts as being better than all leading competitors

Outperforms
WHICH?

In tests, Ebac outperforms Which best buys, Quicker, uses less water, less energy and less Microfibres

Preferred by experts
Voted by industry experts as being better than all leading competitors

Outperforms
WHICH?

In tests, Ebac outperforms Which best buys, Quicker, uses less water, less energy and less Microfibres

You get all this with every Ebac washing machine

Artboard 28 3

Very Quiet
Cabinet, motor and materials all contribute to a quieter wash

Artboard 27 4

Low CO2
87% of components made in the UK, cutting Carbon Footprint from importing

Artboard 26 4

Quiet Brushless Motor
Gives a smoother and more reliable wash

Artboard 23 5

Delayed start
Load the machine and time it to start and finish when you get home or wake up

Artboard 21 1 1

Easydrain
Drain pipe to empty the machine before you clean the filter

Artboard 20 1 1

Extra Recirculating Pump
For better and more efficient washing

Simple programmes for every purchase

Artboard 13 4 1
Artboard 16 6 1

Detergent Drawer

Artboard 16 Copy 11 1

Change temperature setting

Artboard 16 Copy 2 1 1

Change spin setting

Artboard 16 Copy 3 1

Delay button to delay your wash for up to 24 hours

Artboard 16 Copy 4 1

Intensive wash setting for stain removal

Artboard 16 Copy 5 1

Time saver reduces programme time

Artboard 16 Copy 6 1

Easy Rinse or Easy Iron options

Artboard 16 Copy 7 1

My Wash allows your personal settings to be saved

Artboard 16 Copy 8 1

Start / Pause button

Artboard 16 Copy 9 1

Display showing programme time and time remaining

Artboard 16 Copy 10 1

15 different programmes selected with a simple turn of the dial

Washing Panel 1

Preferred by consumers
Ebac are the highest rated washing machine brand on TrustPilot

Easily Serviceable
If you ever damage your machine, don’t worry it’s been designed to be repaired not thrown away

Preferred by consumers
Ebac are the highest rated washing machine brand on TrustPilot

Easily Serviceable
If you ever damage your machine, don’t worry it’s been designed to be repaired not thrown away

Artboard 22 4 1

Browse Our Washing Machine Brochure

Here’s what you get when you buy Direct from Ebac

Our Range

Price Promise

Shop with confidence

Our Range

Fast Delivery

Delivery from Friday 1st October

Our Range

Money Back Guarantee

Free 60 day return policy

Our Range

7 Year Warranty

7 year parts and labour warranty.

Our Range

UK Aftersales

All sales and support team based in the UK.

Here’s what you get when you buy Direct from Ebac

Our Range

Price Promise

Shop with confidence

Our Range

Fast Delivery

Delivery from Friday 1st October

Our Range

Money Back Guarantee

Free 60 day return policy

Our Range

7 Year Warranty

7 year parts and labour warranty.

Our Range

UK Aftersales

All sales and support team based in the UK.

Key Features

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

We care about every little detail

The only washing machine made in Britain
Over 80% of customers prefer Ebac to Hotpoint & Bosch

7 year warranty

Every component backed by a full 7 year parts and labour warranty.

Key Features
Key Features

Digital Controls

Longer lasting digital control dials ensures minimal wear and tear.

Durable Plastics

Stronger handles, detergent drawers and buttons.

Key Features

Strong Cabinet 0.8mm Thick

Strong, robust and durable – also reduces noise.

Key Features

Plasma Welded Drum

Guarantees durability with strong steel plasma welded together for a solid bond.

Key Features

Inverter Driven Motor

Powerful inverter driven motor for efficiency and control. Very quiet and no brushes to wear out.

Key Features
Key Features
Key Features

Very Quiet Operation

Thick steel, insulation and our brushless motor reduces noise considerably.

Key Features

Large Door Opening

30% larger door opening than most other brands makes loading and unloading easier.

Key Features

Two Piece Drum

Repairable and serviceable unlike other brands single piece welded drum.

Key Features

High Quality Bearings

Higher quality than other brands provide greater reliability and durability.

Highest Rated on Trustpilot

Rated by hundreds of customers on independent review site Trust Pilot as the best washing machine.

Key Features
Key Features

Extra Recirculating Pump

Two pumps ensure your washing gets powerfully cleaned.

We care about every little detail...

The only washing machine made in Britain
Over 80% of customers prefer Ebac to Hotpoint & Bosch

Key Features

7 year warranty

Every component backed by a full 7 year parts and labour warranty.

Key Features

Durable Plastics

Stronger handles, detergent drawers and buttons.

Key Features

Strong Cabinet 0.8mm Thick

Strong, robust and durable – also reduces noise.

Key Features

Plasma Welded Drum

Guarantees durability with strong steel plasma welded together for a solid bond.

Key Features

Powerful Brushless Motor

Spare capacity, brushless motor with no wear and tear and extremely quiet.

Key Features

Highest Rated on Trustpilot

Rated by hundreds of customers on independent review site Trust Pilot as the best washing machine.

Key Features
Key Features

Digital Controls

Longer lasting digital control dials ensures minimal wear and tear.

Key Features

Very Quiet Operation

Thick steel, insulation and our brushless motor reduces noise considerably.

Key Features

Large Door Opening

30% larger door opening than most other brands makes loading and unloading easier.

Key Features

Two Piece Drum

Repairable and serviceable unlike other brands single piece welded drum.

Key Features

High Quality Bearings

Higher quality than other brands provide greater reliability and durability.

Key Features

Extra Recirculating Pump

Two pumps ensure your washing gets powerfully cleaned.

Ebac vs. Which? Best Buys

We tested Ebac washing machines against two of Which’s Best Buys. A Samsung and LG  machine. Watch the video to see how well Ebac washes. 

Ebac vs. Which? Best Buys

We tested Ebac washing machines against two of Which’s Best Buys. A Samsung and LG  machine. Watch the video to see how well Ebac washes. 

Great Features In Every Machine

Let us show you all the great features that come standard in every Ebac  washing machine. From the drum, motor and pump to the controls, sound and programmes. We really have through of it all.

See what everyone on Trustpilot says about Ebac...
Made in England

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

Fine English Engineering and Craftsmanship for 50 years.
Fine English Engineering and Craftsmanship for 50 years.
Ebac have been crafting, designing, engineering and manufacturing the very best products for almost 50 years.
It's in our culture.

Ebac products are all Made in England to some of the most stringent design and manufacturing standards in the world. No corners are cut, no compromises are made. When you purchase an Ebac product you can rest assured that it was designed, engineered and built correctly and will last you a long time.

Ebac products are used all over the world. Shipped directly from our factory in County Durham to South Africa, USA, France, Germany, Spain and many other countries.

  • We supply massive industry products to major infrastructure projects, where conditions are tough.
  • We partner with global brands to bring joint venture products to their customers
  • Millions of customers all around the world use an Ebac product every day.
Highly Skilled Workforce in County Durham
  • Employing Local People
  • Investing in the local community
  • Exporting around the world
Here at Ebac, we love making things. We'd like you to meet our team who manufacture our washing machines.
Watch how an Ebac Washing Machine is actually made, from start to finish
7kg, 1400 spin
Hot & Cold Options
8kg, 1600 spin
Hot & Cold Options
9kg, 1600 spin
Hot & Cold Options
"Our passion lies in designing, engineering and manufacturing world class products"
John Elliott MBE DL
1.5M

Dehumidifiers Sold

100%

Based in the UK

97

Global Patents

60%

Products Exported

Over
200

Employees

High

Vertical Integration

Global

Customer Base

Over
2M

Watercoolers Sold

Ebac is owned by a Charitable Foundation
Protecting British manufacturing jobs in the UK forever.
"Our passion lies in designing, engineering and manufacturing world class products"
John Elliott MBE DL
1.5M

Dehumidifiers Sold

100%

Based in the UK

97

Global Patents

60%

Products Exported

Over
200

Employees

High

Vertical Integration

Global

Customer Base

Over
2M

Watercoolers Sold

Ebac is owned by a Charitable Foundation
Protecting British manufacturing jobs in the UK forever.
The Best of British - Watch Prime Minister Rt Hon Boris Johnson MP's visit to our County Durham factory
The Best of British - Watch Prime Minister Rt Hon Boris Johnson MP's visit to our County Durham factory

See what everyone on Trustpilot says about Ebac...

Quiet

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

Quieter Washing on Every Programme.

We’ve taken great care to reduce the noise pollution created by our Washing Machines and our machines will be some of the quietest on the market today.

Ebac's Quiet mode reduces agitation speed to reduce noise and stops the wash cycle at the rinse phase until the user intervenes. The clothes are left submerged to prevent odors forming. This means 80% of the wash cycle is complete when the machine's operation is at its quietest.
7kg, 1400 spin
Hot & Cold Options
8kg, 1600 spin
Hot & Cold Options
9kg, 1600 spin
Hot & Cold Options
Why Ebac washing machines are so quiet
Quiet Icon
Quiet Mode

Specific programme to reduce noise

What does this mean?

Reduces agitation speed to reduce noise and stops the wash cycle at the rinse phase until the user intervenes. The clothes are left submerged to prevent odors forming. 80% of the wash cycle is complete when the machine's operation is at its quietest.

Brushless Motor Icon
Brushless Inverter Motor

The motor is a key part of the washing machine. Ebac uses a brushless inverter motor that is more expensive than standard motors.

What does this mean?

A brushless motor lasts much longer as there are no friction brushes and it makes less noise, so your machine is quieter.

Durable Plastics Icon
High Quality Plastics

Ebac manufacture all our own plastics. We are plastic moulding experts. We have engineered highly durable plastic compounds and create these parts on site to very high specifications.

What does this mean?

Strong plastic components are key to ensuring your machine is durable and reliable. For example - we pull out the detergent drawer hundreds of times a year – it’s important that this is very strong.

Strong Pump System Icon
Strong Pump System

A strong and durable pump is essential to move water in and out of the machine. Ebac use a high quality generation 2 pump mechanism.

What does this mean?

A pump has to do a lot of work and it’s important to have a strong and reliable pump like Ebac’s.

High Qualituy Bearings Icon
High Quality Bearings

The drum rotates on bearings. The bearings in your Ebac washing machine are the highest quality.

What does this mean?

Bearings are under a huge amount of force and need to be strong to prevent noise, movement and improve reliability.

Thick Metal Frame Icon
Thick Metal Frame

Ebac uses thicker steel - 0.8mm to be exact, in all our machine casing and structures.

What does this mean?

Having a strong casing ensures there is less vibration, less noise and ensures the machine lasts longer.

Silent Night...
Silent mornings, afternoons and evenings too.

With an Ebac washing machine every part of the day is quiet. Our inverter driven, brushless motor combined with a strong and thicker housing means all Ebac machines emit just 61dB washing and only 73dB spinning. Quiet enough to ensure we don’t disturb the pets.

Shushhhh...
Have you seen our amazing Quiet Programme, great cleaning with very very low noise.

Designed to run during the night and then the spin is activated when everyone is awake in the morning.

See what everyone on Trustpilot says about Ebac...

Home - Washing Machine

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

Browse Our Washing Machine Brochure

Make your home more comfortable

Take our 7 day test and see if we can improve your home

Our test will determine if your home has a common hidden problem

Make your home more comfortable

Take our 7 day test and see if we can improve your home

Our test will determine if your home has a common hidden problem

Browse Our Dehumidifier Trial Brochure

Why is it so important to buy a dehumidifier
with Smart Control?

Home - Washing Machine

The only control system that actually prevents damp and condensation problems before they occur.

Home - Washing Machine

Automatic control saves you from making constant adjustments.

Home - Washing Machine

Better than a basic humidistat. Humidistats are the wrong way to control your dehumidifier.

Home - Washing Machine
Home - Washing Machine

Saves energy and reduces running costs by up to 40%.

Home - Washing Machine

Artificial Intelligence learns when to control the moisture in your home.

Home - Washing Machine

Only available on Ebac dehumidifiers.

Other brands of dehumidifier claim to have automatic and smart control systems – but they don’t!

Ebac’s patented Smart Control has been preventing damp and condensation problems for over 15 years.

Why is it so important to buy a dehumidifier with Smart Control?

Home - Washing Machine

The only control system that actually prevents damp and condensation problems before they occur.

Home - Washing Machine

Automatic control saves you from making constant adjustments.

Home - Washing Machine

Better than a basic humidistat. Humidistats are the wrong way to control your dehumidifier.

Home - Washing Machine
Home - Washing Machine

Saves energy and reduces running costs by up to 40%.

Home - Washing Machine

Artificial Intelligence learns when to control the moisture in your home.

Home - Washing Machine

Only available on Ebac dehumidifiers.

Other brands of dehumidifier claim to have automatic and smart control systems – but they don’t!

Ebac’s patented Smart Control has been preventing damp and condensation problems for over 15 years.

INDUSTRY LEADING TECHNOLOGY

Home - Washing Machine
Strong Cabinet 0.8mm Thick

Strong, robust and durable – also reduces noise.

Home - Washing Machine
Powerful Brushless Motor

Spare capacity, brushless motor with no wear and tear and extremely quiet.

Home - Washing Machine
Home - Washing Machine
Digital Controls

Longer lasting digital control dials ensures minimal wear and tear.

Home - Washing Machine
Very Quiet Operation

Thick steel, insulation and our brushless motor reduces noise considerably.

Home - Washing Machine
Extra Recirculating Pump

Two pumps ensure your washing gets powerfully cleaned.

INDUSTRY LEADING TECHNOLOGY

Home - Washing Machine
Strong Cabinet 0.8mm Thick

Strong, robust and durable – also reduces noise.

Home - Washing Machine
Powerful Brushless Motor

Spare capacity, brushless motor with no wear and tear and extremely quiet.

Home - Washing Machine
Home - Washing Machine
Digital Controls

Longer lasting digital control dials ensures minimal wear and tear.

Home - Washing Machine
Very Quiet Operation

Thick steel, insulation and our brushless motor reduces noise considerably.

Home - Washing Machine
Extra Recirculating Pump

Two pumps ensure your washing gets powerfully cleaned.

Our History

For almost 50 years Ebac have been making great products. From our first domestic dehumidifiers to air condition systems for the London underground. Our latest innovation is the most reliable washing machine you can buy. Learn more about Ebac’s history and culture here. 

Our History

For almost 50 years Ebac have been making great products. From our first domestic dehumidifiers to air condition systems for the London underground. Our latest innovation is the most reliable washing machine you can buy. Learn more about Ebac’s history and culture here. 

Ebac vs. Which? Best Buys

We tested Ebac washing machines against two of Which’s Best Buys. A Samsung and LG  machine. Watch the video to see how well Ebac washes. 

Made for the British Climate

Ebac dehumidifiers are designed specifically for the unique UK climate. Some dehumidifiers are designed to work in warm climates, others in cold climates like the UK. You need a dehumidifier that’s been designed specifically for the UK climate like Ebac.

Made for the British Climate

Ebac dehumidifiers are designed specifically for the unique UK climate. Some dehumidifiers are designed to work in warm climates, others in cold climates like the UK. You need a dehumidifier that’s been designed specifically for the UK climate like Ebac.

John Elliott MBE Response To Which? Dehumidifier Report

Our chairman John Elliott discusses the Which? report and their testing criteria for dehumidifiers.

John Elliott MBE Response To Which? Dehumidifier Report

Our chairman John Elliott discusses the Which? report and their testing criteria for dehumidifiers.

Exceptional Cleaning

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

When it comes to the cleanliness and hygiene of your washing, Ebac leaves nothing to chance.

Our science based approach using spectrophotometry ensures your washing machine cleans your clothes exceptionally well.

When it comes to the cleanliness and hygiene of your washing, Ebac leaves nothing to chance.

Our science based approach using spectrophotometry ensures your washing machine cleans your clothes exceptionally well.

Our testing protocol analyses the cleanliness of clothes after being washed by your Ebac washing machine.

We analyse bio-molecules such as Nucleic acids - dsDNA, ssDNA or RNA and test for purity or concentration. We analyse for proteins at 280 nm – proteins are excreted through perspiration.

All of these tests are done to ensure your clothes are spotlessly clean.

Spectrometer Specification

Wavelength Range:
190nm - 1,100nm

Photometric Accuracy:
±0.01A

Wavelength Accuracy:
±1.0nm

Path length:
0.1mm - 1.0mm

Resolution (Toluene in Hexane):
>1.7

Stray Light (KCI 198nm):
>2

Some of the common stains we test...

Baby Formula
Tea, Coffee or Juice
Wine, Beers or Spirits
Blood
Rust
Foundation
Lipstick
Sweat
Deodorant
Candle or Crayon Wax
Mud or Dirt
Grass
Bodily Fluids
Pen Ink
Soiled Clothing
Watch how clean an Ebac Washing
Machine can get your laundry
A+++
E-Care+ Washing Machine,
7kg, 1400 spin
SHOP NOW
A+++
E-Care+ Washing Machine,
8kg, 1600 spin
SHOP NOW
A+++
E-Care+ Washing Machine,
9kg, 1600 spin
SHOP NOW
A washing machine that cleans
exceptionally well
A washing machine that cleans
exceptionally well
We're extremely fussy when it comes to hygiene
and we have 2 dogs. The Ebac machines cleans
everything - even pet hair - so very very well
We're extremely fussy when it
comes to hygiene and we
have 2 dogs. The Ebac
machines everything - even
pet hair - so very very well
I work in construction and my clothes get
pretty dirty. The Ebac washing machine
cleaned everything great
I work in construction and
my clothes get pretty dirty.
The Ebac washing machine
cleaned everything great

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Hot Fill Explained

Customer Service Opening Hours - Monday – Friday 8am – 5pm.

Hot Fill Washing
Machines from Ebac.
Saves Money Icon

Save Money

£49 per year lower running costs

Less Electricity Icon

Less Electricity

29% less energy used per wash

Quicker Washes Icon

Quicker Washes

Up to 39 mins quicker

Element Lasts Longer Icon

Heating Element Lasts Longer

43% longer life

Ebac are the only UK manufacturer of washing machines that let you use hot water already in your home to do your laundry.

Filling your washing machines with hot water - rather than cold - has many advantages. You may wonder that if that's the case - why have all the other manufacturers removed hot fill features? The simple answer is production cost. Other manufacturers removed the hot fill components to reduce manufacturing costs - allowing them to lower prices. These cheap and cheerful machines are a false economy.

Even more expensive machines removed the hot fill features to reduce costs. Ebac hot fill machines allow you to do your laundry with water already heated in your home. This saves time as you don't need to wait on the machine to heat cold water in the machine. It saves electricity as your machine doesn't need to consume electricity to heat the water. It saves money as you are not using the expensive electricity to heat water that you already have heated available.

If you are a solar panel user - the savings are even greater. You effectively have free water that you could be using to do your washing.

E-Care+ Washing Machine,
7kg, 1400 spin
SHOP NOW
E-Care+ Washing Machine,
8kg, 1600 spin
SHOP NOW
E-Care+ Washing Machine,
9kg, 1600 spin
SHOP NOW

Do you have Solar Panels?

Free hot water to do your washing...

A solar array will give you enough free hot water everyday to complete all your washing.

If you do not have a hot fill washing machine, the machine will bring in cold water and then heat it with an electric heater inside the machine. This is a complete waste of money - not only are you wasting all your free hot water from the solar, you are also using more electricity to heat the water when you already have hot water available. If you use cold water it also takes longer to heat the water in the machine.

Hot Fill Explained
Our Founder & Chairman John Elliott MBE DL
answers your questions about Hot Fill Machines

Q. Will a hot fill machine not simply pull in cold water that's sitting in the hot water pipe first?

A. This is a common misconception. In a standard house with the hot water tank or boiler around 10m away from the machine, the pipe will have around 1.3 litres of colder water in it. The first wash uses 20 litres of hot water - hence only 5% of the pipe water is used.

Q. Hot fill machines are £80-£100 more expensive than the cold models, how long till I recover this cost?

A. We estimate that within 28-36 months the additional cost of the hot fill machine will be recovered with lower electricity costs.

Q. Will a ground source heat pump be more efficient than the washing machine?

A. Just like solar panels - if you are using a ground source heat pump to heat your water it will be much more efficient to use this water to do your washing than bringing in cold water and heating it in the machine.

Our Founder & Chairman John Elliott MBE DL answers your questions about Hot Fill Machines

Q. Will a hot fill machine not simply pull in cold water that's sitting in the hot water pipe first?

A. This is a common misconception. In a standard house with the hot water tank or boiler around 10m away from the machine, the pipe will have around 1.3 litres of colder water in it. The first wash uses 20 litres of hot water - hence only 5% of the pipe water is used.

Q. Hot fill machines are £80-£100 more expensive than the cold models, how long till I recover this cost?

A. We estimate that within 28-36 months the additional cost of the hot fill machine will be recovered with lower electricity costs.

Q. Will a ground source heat pump be more efficient than the washing machine?

A. Just like solar panels - if you are using a ground source heat pump to heat your water it will be much more efficient to use this water to do your washing than bringing in cold water and heating it in the machine.

Jeffhowell 1

Why a Hot & Cold Fill Washing Machine Can Always Save You Money.

by Jeff Howell

In recent years hot-fill washing machines have been hard to find. Or impossible, if it’s a British-built machine that you’d prefer.

Cold-fill washing machines have been the only ones available, which means that you have to use electricity to heat the water from cold – even if your home already has a tank of hot water sitting waiting in the airing cupboard, or a gas-fired combi boiler sitting in the same utility room as the machine.

Various bits of marketing-speak have been used to explain this. Such as saying that hot-fill washing machines are less reliable, because the rubber hose seals fail quicker. Or that hot-fill machines don’t really save money anyway, because most of the water entering has been sitting in a cold pipe run. None of this is correct.

Some salesmen have even told customers that cold-only washing machines are more “eco-friendly”, or even that there are UK or EU regulations banning the use of hot-fill machines. All nonsense.

There is no law or rule that requires new washing machines to be cold-fill only. Such machines are made purely to save on the manufacturers’ costs. They save by not having to fit a hot-water valve, a hot-fill hose, the wiring and electronics that tell the machine when to open the hot valve, and the internal hose leading from the hot valve to the soap dispenser.

These short cuts might save money for the manufacturers, but they are costing money to householders.

The fact is that heating water by electricity costs three to four times more than using gas or oil (depending on your tariffs). And if you don’t have oil or mains gas, and use Economy 7 (“off peak”) electricity to heat your hot-water cylinder overnight, there is still a three to four fold saving over using the much more expensive day-rate electricity.

Homes with solar hot water panels are even more disadvantaged, as their day-time hot water is effectively free (if you discount the installation costs), and it must be galling for those owners to have to pay for electricity to heat water in their washing machines.

Some industry sources try to argue that hot-fill washing machines do not really save money, because most machines are sited too far from the hot-water source. Their reasoning is that when the hot valve opens, the first water that flows in is cold, because it has been sitting in an exposed pipe run. And then, after the machine has filled, the hot water left in that pipe run will cool down, and therefore be “wasted”.

Jeffhowell 1

This argument doesn’t really stack up. Let’s take the case of a washing machine that uses 20 litres for the initial hot wash (the subsequent rinse cycles will all use cold water). If your washing machine is ten metres away from the hot-water cylinder, then the volume of standing water in the feed-pipe is only 1.3 litres for a 15mm copper pipe, or 2.8 litres for a 22mm pipe (the figures for plastic pipes are even lower, as they have smaller internal diameters). By far the greatest amount of water entering the machine will be pre-heated hot water from your cylinder. Even with a combi boiler (where a boiler-full of cold water might have to run off before the hot water flows through) there will still be a saving.

As for the idea that, once the hot valve shuts off, the hot water in the feed pipe is "wasted", this discounts the fact that it will be warming the air in the house (in the winter) just like a radiator. Your room thermostat will detect this contribution, and shut the boiler down to accommodate it.

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