Does the warranty cover parts and labour?

Yes, our warranty is comprehensive and covers both parts and labour. You must register your warranty within 28 days of purchase date.

What size drum do I need?

Choosing the right drum size can save you time and money by reducing the amount of wash loads, energy and water used each week. As a general guide a 6kg machine is suitable for 2 people, a 7kg machine is suitable for 2-3 people, a 8kg machine is suitable for 3-4 people and a 9kg machine is suitable for 4-5 people however this can depend on the frequency of your washing requirements.

What are the benefits of hot fill over cold only fill?

Hot fill offers faster wash cycles; lower running costs and prolongs the life of the heater element when compared to cold fill only machines.

Do I need any special plumbing to use hot fill?

No, all you need is a hot and cold water feed for the washing machine to be installed on to.

Can I use both hot and cold water supply to the machine?

Yes, we have a selection of models that will accept both hot and cold water supplied known as hot fill which are available across our range.

What is the difference between the different energy ratings?

There are generally 3 types of energy ratings from A+ to A+++. A+++ is up to 28% more efficient than an A++, that is 24% more efficient than an A.

Does the machine have a half load button?

Our machines have precision 360 sensor technology that automatically calculates the exact amount of water and energy required to use for each load. This replaces the need for a manual half load button.

How long is the mains power cable?

The mains cable comes supplied with a 1.5m main cable with plug.

How long is the drain hose supplied?

The machine comes supplied with a 1.5m drain outlet hose.

What is the maximum temperature?

Our machines all offer a maximum temperature of 90ºC.

Can I lock the control panel?

Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

Does your washing machine have an extra rinse option?

Yes, our machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.

Does your washing machine have a rinse hold option?

Yes, this option is available on our range of machines.

Can you add an item to the wash cycle once it has started?

Yes, if you pause the machine after it has started you will be able to open the door to add an extra item.

Is there a spin only option on your washing machines?

Yes, all machines offer a spin only option.

How many feet can you adjust?

Our machines have two front feet that can be adjusted up and down.

How do you access the pump filter?

To access the pump filter simply push down the front kick plate cover using the indents on each side to give you complete access. We even supply a 7″ drain hose to help you empty any excess water before opening the pump.

How do you remove the soap detergent drawer?

To remove the soap detergent drawer simply pull the drawer open and then press the small grey button in the centre of the softener compartment for a quick release.

Which wash cycle temperatures does hot fill work on?

Hot fill is available on the following programmes: Dark, Quiet, Allergy Care, Drum Clean, Mixed, Synthetic and Cotton Saver.

Can I use liquid detergent?

Yes, you can use liquid detergent in our machines when used in our soap detergent drawer with our specially designed liquid boat accessory (supplied).

Can you add an item to the wash cycle once it has started?

Yes, if you pause the machine after it has started you will be able to open the door to add an extra item.

Can you pause the machine once the wash has started?

Yes, our machines have a pause function.

Do I use detergent with the drum clean cycle?

No, this programme is designed to be used without any detergent.

Can I stack your washing machine on top of a tumble dryer?

No, you can not stack an Ebac washing machine on top or underneath any other appliance.

Can I lock the control panel?

Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

Can you turn the beep noise off at the end of the wash cycle?

Yes, all audio can be turned off, please refer to our instruction manual for exact steps.

What is the maximum temperature?

Our ECare+ machines all offer a maximum temperature of 90ºC.

Does the machine come with a digital inverter motor?

Yes all ECare+ models have a digital inverter motor.

Is there a spin only option on your washing machines?

Yes, all ECare+ machines offer a spin only option.

What is the delay start time?

The models in this range can be delayed for up to 24 hours in steps of 1 hour.

The Ebac E-Care+ 7kg Dual Fill Washing Machine comes with a Free 3 year parts and labour warranty. You can find more information in the FAQs section.